零售行业从价格导向向价值导向转型
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取消100+零售商加价!塔吉特Circle 360会员体系重构逻辑
Sou Hu Cai Jing· 2025-05-23 02:56
Core Insights - The article discusses the challenges faced by the U.S. retail industry over the past year, including inflation, supply chain pressures, and changing consumer spending patterns, leading major retailers to adjust their strategies [1] - Target's announcement to restructure its membership system, Circle 360, and eliminate price markups from over 100 third-party retailers is a significant move aimed at enhancing customer trust and experience [3][6] - The shift from a price-driven to a value-driven retail model is highlighted, emphasizing the importance of customer experience and loyalty in the evolving retail landscape [6] Group 1: Target's Strategy - Target is the second-largest discount retailer in the U.S. and has been focusing on digital transformation and enhancing customer loyalty through its membership system [1] - The Circle membership has evolved from a simple points system to a comprehensive user ecosystem, indicating a deep strategic adjustment rather than just a functional optimization [1][3] - The cancellation of price markups aims to restore transparency and fairness in shopping, addressing consumer complaints and enhancing brand trust [3] Group 2: Market Implications - The competitive landscape is intensifying, with Amazon Prime having captured significant market share through its extensive membership system, prompting Target to create a comparable membership ecosystem [3] - Circle 360 will introduce more local services and in-store integration, such as same-day delivery, no-threshold shipping, exclusive discounts, and double points, which are expected to improve customer loyalty [3] - The article suggests that the retail industry is moving towards a more refined, personalized, and digital approach, with traditional high-markup, low-service models being phased out [4][6] Group 3: Cross-Border Seller Insights - The changes in the U.S. retail system signal a need for cross-border sellers to adapt to a more efficient and effective operational model, moving away from profit based on information asymmetry [4] - Tools like "Cross-Border Guardian" are becoming essential for managing multiple accounts and platforms, ensuring account security and avoiding platform-related risks [4] - The emphasis on safety, efficiency, and transparency is crucial for cross-border e-commerce businesses to thrive in the evolving market [6]