Core Insights - The rise of prepared meals has become a staple in many households, especially during significant dining occasions like the Chinese New Year, due to their convenience and variety. However, there are ongoing controversies regarding the quality and safety of these products, leading consumers to rely on complaint platforms before making purchases [1] Group 1: Consumer Pain Points - The rapid growth of the prepared meal market has introduced several consumer risks, including significant quality discrepancies between advertised and actual products [1] - Food safety concerns arise from unclear expiration dates and damaged packaging in some products [1] - Lack of after-sales service makes it difficult for consumers to contact sellers for refunds or support when issues arise [1] - Cold chain logistics issues can lead to product spoilage during transportation [1] Group 2: Official Channels - The national 12315 platform is recommended as a primary tool for consumers to check the compliance status of prepared meal companies [2] - This platform provides data on the total number of complaints against a business, the types of complaints, and the average resolution time and success rate [2] - High complaint volumes regarding food safety or false advertising for new brands should raise red flags for consumers [2] Group 3: Third-Party Platforms - Third-party platforms like Black Cat Complaints offer timely and specific consumer warnings [3] - Consumers can search for specific brands to view recent complaints and understand the issues faced by others [3] - The platform's transparency and visual tracking of complaint resolution processes encourage companies to take consumer feedback seriously [3] Group 4: Consumer Recommendations - Consumers are advised to conduct thorough research by checking both official and third-party complaint data [4] - Attention should be given to reviews from opinion leaders and professional evaluations on social media [4] - Reading product details carefully, especially ingredients, production dates, and storage conditions, is crucial [4] - Keeping purchase receipts is essential for resolving disputes effectively [4]