Core Points - Effective communication is essential in the workplace, involving both collaborative communication and upward reporting [1][2] - Good communication can lead to harmony, while poor communication can escalate conflicts [2] Group 1: Listening Techniques - Listening is the foundation of respect in communication, and it is crucial to understand the other party's underlying logic and needs before expressing one's own views [3][4] - The 3F Listening Method includes: 1. Listening to Facts: Understanding objective realities [5] 2. Listening to Feelings: Observing emotional cues through language and body language [5] 3. Listening to Intent: Identifying the other party's needs and objectives [6] Group 2: Expressing Views - When expressing opinions, it is important to first state the facts before sharing feelings to avoid misunderstandings and defensiveness [8][11] - Focusing on the issue rather than the person helps in maintaining a constructive dialogue [12][13] Group 3: Conflict Resolution - In situations of conflict, it is beneficial to seek common ground before addressing differences, which helps in reducing defensiveness and building trust [14][18] - The sequence of communication should be: seek agreement first, then address differences, and finally aim for resolution [23] Group 4: Reporting Structure - When reporting to superiors, it is crucial to present results first, followed by details and processes, to ensure clarity and efficiency [24][26] - This structured approach demonstrates thoughtfulness and preparedness, making the communicator appear reliable [27]