有个高赞回答是：那些懂得"说软话，做硬事"的人。 深以为然。 你让人舒服的程度，决定着你所能抵达的高度。 ♬ 点上方播放按钮可收听洞见主播周周朗 读音频 网上看到一个提问：在单位里，什么样的员工最容易生存？ 洞见 （ DJ00123987 ） —— 不一样的观点，不一样的故事， 3000 万人订阅的微信大号。点击标题下 蓝字 " 洞见 " 关注，我们将为您提供有价值、有意思的延伸阅读。 说话柔和真诚，温润谦和；做事稳重如山，踏实可靠。 这种刚柔并济的智慧，才是职场生存与发展的精髓。 说话柔和，是修养更是智慧。 听父亲讲起一件事。 他所在的单位，有位共事了多年的同事老李。 老李是单位的技术元老，他能力强，资历深，人缘却不好。 01 作者：洞见·Seven 最关键的就是他有个毛病——说话太"硬"。 新来的同事向他请教问题，他总是不耐烦："这都不会？我当年没人教都自己琢磨出来了。" 小组开会讨论方案，他直接打断别人："你这方案根本不行，漏洞百出。" 领导向他征求意见，他直言不讳："我觉得这个决策有问题。" 结果，他负责的项目总是推进困难，因为其他部门都不愿意配合他。 几次年终考评，能力不如他的同事都升上去了，他还在 ...

Core Points - Effective communication is essential in the workplace, involving both collaborative communication and upward reporting [1][2] - Good communication can lead to harmony, while poor communication can escalate conflicts [2] Group 1: Listening Techniques - Listening is the foundation of respect in communication, and it is crucial to understand the other party's underlying logic and needs before expressing one's own views [3][4] - The 3F Listening Method includes: 1. Listening to Facts: Understanding objective realities [5] 2. Listening to Feelings: Observing emotional cues through language and body language [5] 3. Listening to Intent: Identifying the other party's needs and objectives [6] Group 2: Expressing Views - When expressing opinions, it is important to first state the facts before sharing feelings to avoid misunderstandings and defensiveness [8][11] - Focusing on the issue rather than the person helps in maintaining a constructive dialogue [12][13] Group 3: Conflict Resolution - In situations of conflict, it is beneficial to seek common ground before addressing differences, which helps in reducing defensiveness and building trust [14][18] - The sequence of communication should be: seek agreement first, then address differences, and finally aim for resolution [23] Group 4: Reporting Structure - When reporting to superiors, it is crucial to present results first, followed by details and processes, to ensure clarity and efficiency [24][26] - This structured approach demonstrates thoughtfulness and preparedness, making the communicator appear reliable [27]