Core Insights - eGain is hosting investor meetings at the 38th Annual Roth Conference from March 22-24, 2026, in Dana Point, California [1][2] - The company is experiencing strong momentum with its AI Knowledge Hub, which is increasingly adopted by enterprises to enhance customer service and reduce costs [2] - eGain has over 25 years of expertise in AI-powered knowledge management and customer experience solutions, serving Global 2000 companies across various industries [3] Company Overview - eGain provides AI-powered knowledge management and customer experience solutions, helping enterprises integrate siloed content and automate knowledge workflows [3] - The company focuses on delivering measurable AI-ROI through proven frameworks and methods [3] - eGain's solutions are designed to transform customer service, reduce costs, and achieve successful AI implementations at scale [3]

Core Insights - eGain Corporation has partnered with Cabinetworks Group to implement its AI Knowledge Hub and AI Agent for Contact Center, aimed at modernizing Cabinetworks' knowledge management and enhancing customer service operations [1][4]. Company Overview - Cabinetworks Group is the largest privately held kitchen cabinet manufacturer in the United States, featuring iconic brands such as KraftMaid, Medallion, Merillat, and Smart Cabinetry [2][8]. - The company operates over 20 locations, including 15 manufacturing facilities, and employs more than 5,000 team members [8]. Challenges Faced - Cabinetworks identified the need to modernize its customer service approach due to operating across multiple legacy systems, recognizing that AI would be essential for supporting its growth strategy [3]. - The company aimed to transition from outdated document management tools to a best-in-class knowledge management system to improve efficiency and accuracy in responding to customer inquiries [3]. Solution Implementation - The partnership with eGain will replace fragmented information sources with a unified AI Knowledge Hub, providing intelligent search, content lifecycle controls, and analytics [4]. - The implementation includes an AI Agent for Contact Center, which offers contextual assistance to agents, and integrates with Five9 and Salesforce CRM for a seamless user experience [4][6]. - A self-service portal will be established, allowing customers to find answers independently, thereby improving overall efficiency [4][6]. Operational Impact - The unified knowledge foundation will enable real-time access to information, enhancing the speed and quality of service provided to customers [5]. - Agents will have immediate access to up-to-date information across various brands, improving their effectiveness in handling customer inquiries [6]. Executive Insights - Matt Conant, VP of Customer Experience and Care at Cabinetworks, emphasized the importance of modernizing knowledge management to scale operations and improve service quality [7]. - Ashu Roy, CEO of eGain, highlighted the unique knowledge challenges faced by manufacturers and the role of the AI Knowledge Hub in delivering real-time support [7].

Core Insights - eGain reported a 27% year-over-year growth in AI Knowledge Hub annual recurring revenue (ARR), which now constitutes 64% of the total SaaS ARR [2][6] - The company achieved total revenue of $23.0 million for the second quarter of fiscal 2026, reflecting a 3% increase year over year [6] - eGain's GAAP net income for the second quarter was $2.3 million, or $0.09 per share, compared to $671,000, or $0.02 per share, in the same quarter of the previous year [6][19] Financial Highlights for Q2 Fiscal 2026 - Total revenue reached $23.0 million, up 3% year over year [6] - AI Knowledge Hub ARR grew to $48.4 million, a 27% increase year over year [6] - GAAP gross margin improved to 73%, up from 70% in Q2 fiscal 2025 [6] - Non-GAAP gross margin increased to 74%, compared to 71% in Q2 fiscal 2025 [6] - Adjusted EBITDA was $3.3 million, representing a 14% margin, compared to $1.6 million and a 7% margin in Q2 fiscal 2025 [6] Financial Highlights for First Six Months of Fiscal 2026 - Total revenue for the first six months was $46.5 million, a 5% increase year over year [6] - GAAP net income for the first six months was $5.2 million, or $0.19 per share, compared to $1.3 million, or $0.05 per share, in the same period last year [6] - Non-GAAP net income for the first six months was $7.7 million, or $0.28 per share, compared to $2.6 million, or $0.09 per share, in the same period last year [6] Third Quarter Financial Guidance - eGain expects total revenue for Q3 fiscal 2026 to be between $22.2 million and $22.7 million [6] - GAAP net income is projected to be between $1.0 million and $1.5 million, or $0.04 to $0.05 per share [6] - Non-GAAP net income is anticipated to be between $1.8 million and $2.3 million, or $0.06 to $0.08 per share [6] Full Year Financial Guidance - For the full fiscal year ending June 30, 2026, eGain updated its revenue guidance to between $90.5 million and $92.0 million [12] - GAAP net income is expected to be between $4.5 million and $6.0 million, or $0.16 to $0.21 per share [12] - Non-GAAP net income is projected to be between $8.8 million and $10.3 million, or $0.31 to $0.36 per share [12]

Core Insights - eGain Corporation is hosting Solve 26 London, a conference focused on leveraging AI-powered knowledge for business outcomes, scheduled for May 6-7, 2026 [1][2] Group 1: Conference Overview - Solve 26 London aims to address the AI productivity paradox by emphasizing the importance of trusted, AI-powered knowledge management [2] - The event will feature customer success stories from leading enterprises demonstrating how AI-powered knowledge automation can reduce service costs by up to 75% while enhancing customer and agent experiences [3] Group 2: Key Highlights - The conference will include a keynote address from eGain CEO Ashu Roy, customer showcases, product overviews, and interactive demonstrations on the first day [4] - Day 2 will offer hands-on workshops focusing on eGain's AI-powered knowledge management tools and methods [5] Group 3: Company Background - eGain has over 25 years of experience in AI-powered knowledge management and customer experience automation, helping enterprises integrate siloed content and achieve measurable AI ROI [6] - Global 2000 companies utilize eGain's solutions to transform customer service and reduce costs [6]