Partnership Overview - A new partnership has been established between 8x8, Inc. and KCOM to provide secure, high-availability unified communications and contact center services to enterprise and public sector organizations in the UK [1][2] Technology Integration - The partnership integrates KCOM's carrier-grade infrastructure with the 8x8 Platform for CX, offering voice, collaboration, contact center, and AI-powered capabilities on a single cloud platform, enhancing control, performance, and resilience for customers [2][4] KCOM's Enterprise Portfolio - This agreement allows KCOM to expand its enterprise portfolio by providing a fully integrated, end-to-end solution that combines network, communications, and customer experience [3][5] Reliability and Security - The partnership emphasizes reliability, security, and customer trust, which are critical for KCOM, especially as it supports approximately 8,000 enterprise customers, including critical national infrastructure like hospitals and emergency services [4][5] Market Strategy - The launch initiates joint go-to-market activities between 8x8 and KCOM, focusing on coordinated sales enablement and customer engagement in the UK market, with plans to expand KCOM's contact center offerings and support a wider range of enterprise and public-sector use cases [5]

A lot of times we've made humans follow such rigid instructions in the contact center that they've basically become bots themselves >> because they're reading scripts. >> They have to, right. Especially in these like financial services, healthcare, utilities, they have to follow these rules at which point they're no better than technology and at that point you might as well automate.>> Um, help me square the circle on the on the jobs question because you said you can now your agents are now taking the place ...