BNY CEO Robin Vince reveals how the nation's oldest bank is deploying over 130 AI-powered "digital employees" to work side-by-side with humans. Vince also explains the psychological challenge of changing company culture and why every top executive needs a coach. Recorded on January 21, 2026. #AI #Banking #WSJ ...

You talk about your digital employees. You've spoken about them in the past. These aren't people as you said.These are basically what they're agents. Is that the way to think of them or something. >> They're multi-aggentic solutions.And so our approach to AI is built up by having a series of different agents trained. Think about them as very specialist trained capabilities that work together to pursue a task. A little bit how a human would operate.A human doesn't just have one skill. They have multiple skil ...

[music] At America's oldest bank, 134 new workers don't sleep. They don't take sick days. They don't even have names.They're what BNY calls [music] digital employees. >> Our digital employees have their own login. They communicate with their human managers via teams or email.BNY [music] says they're not the same as AI agents. So our digital employees are slightly [music] different from agentic solutions which are like freelancers who come in and do a defined scope of work, execute that brilliantly but leave ...