Today's going to be a fun one. We're going to dive into all things new media. What is new media? What the new media team is doing here at 816Z, what we're focused on, and where we're going in 2026. Really stoked to be making this happen. Ben, you had this quote which I think summarizes some of the some of the one of the main principles of of new media. I just want to, you know, read a small small part of it and then have you elaborate. Uh, old media is defenseoriented. In in new media, offense is always bet ...

Core Insights - The "Lujiazui Financial Salon" held discussions on digital technology risk control, key customer education, cross-border regulatory challenges, and information sharing across industries [1] Group 1: Digital Media and Investor Education - The rise of digital media, particularly short video platforms, is reshaping the landscape of financial consumer and investor rights protection, attracting a large number of young investors [2] - Huang Aiguo highlighted the need to view the impact of new media on capital markets dialectically, acknowledging its benefits in information dissemination while warning of three risks: market volatility, irrational trading impulses due to "information cocoon" effects, and reduced proactive learning among individual investors [2] - In 2022, approximately 6.85 million new stock accounts were opened, with a significant proportion belonging to individuals born in the 1990s and 2000s, aligning closely with short video platform users [2] Group 2: Recommendations for Digital Platforms - Huang Aiguo proposed three recommendations: strengthen data governance by managing stock market influencers, enhance collaboration among platforms to regulate licensed institutions, and amplify the voices of mainstream professional organizations [3] - The Shanghai Stock Exchange has implemented new media practices, including linking investor service accounts with hotlines and producing popular anti-fraud videos, achieving over 30 million views for a single video [3] Group 3: Technology Empowerment in Consumer Protection - The industry consensus is to leverage technology to transition from reactive to proactive consumer protection, with a focus on full-cycle management [4] - China Bank's Shanghai branch has implemented automatic security prompts in mobile banking and improved risk assessment models to prevent investors from overstating their risk tolerance [4] - The bank also employs electronic signatures and real-time monitoring to protect sensitive customer information and enhance complaint handling efficiency [4] Group 4: Insurance Sector Innovations - Insurance institutions have developed an AI-based complaint prediction model that has led to a 40% reduction in regulatory complaints in 2024 [5] - They have established a multi-faceted dispute resolution network in collaboration with various legal and regulatory bodies, significantly reducing the time required to resolve complex disputes [6] Group 5: Cross-Industry Collaboration for Risk Management - Experts agree on the urgent need for a cross-industry collaborative protection mechanism to address increasingly complex financial risks [7] - Wang Jixiang identified three core challenges in cross-border services: regulatory differences, the rapid transmission of external risks, and the complexities of cross-border rights protection [7] - He proposed the establishment of a consumer rights protection information-sharing platform across banks, securities, insurance, and futures industries to enhance risk identification and response [8] Group 6: Future Outlook - The Shanghai Securities Association aims to collaborate with various financial sectors to strengthen the investor protection ecosystem and implement long-term mechanisms for financial consumer rights [8]