Core Insights - eGain has launched eGain Composer, a modular AI knowledge platform designed to enhance customer experience (CX) automation through Trusted Knowledge™ [1][5] - The platform addresses the fragmentation and inflexibility of current AI knowledge systems, providing a comprehensive solution for developers to create scalable AI CX applications [2] Benefits - eGain Composer offers robust APIs, Model Context Protocol (MCP) servers, and SDKs in Python and TypeScript, facilitating the integration of trusted enterprise knowledge in various formats [4] - The platform supports diverse environments through OpenAPI specifications, enabling flexible integrations and enhancing the overall development experience [4][7] - It provides granular API controls throughout the content management lifecycle, ensuring effective content lifecycle management from authoring to deprecation [7] Security and Compliance - eGain Composer adheres to high security and authentication standards, including OAuth 2.0, HTTPS, SOC 2, HIPAA, GDPR, and FedRAMP, ensuring advanced compliance for enterprises [7] Integration and Optimization - The platform is designed for seamless integration with AI agents, enabling enterprise search, answers, and reliable agentic actions across customer-facing platforms [7] - eGain Composer ensures ongoing improvement in search effectiveness and agentic reliability through closed-loop optimization cycles, maintaining content completeness, accuracy, and compliance [7]

Core Insights - BlackLine's Chief Information Officer, Sumit Johar, won the 2025 BayAreaCIO ORBIE Award in the Large Corporate category, recognizing his excellence in technology leadership [1][2] - The ORBIE Awards honor CIOs for outstanding leadership, management effectiveness, and business value created through technological innovation [1][2] - Johar's leadership has been pivotal in scaling BlackLine's IT operations and fostering an 'Automation First' culture, crucial for the success of the Studio360 platform and AI initiative, Verity [1] Company Overview - BlackLine is a platform designed for the Office of the CFO, focusing on digital finance transformation by providing accurate, efficient, and intelligent financial operations [4] - The Studio360 platform addresses critical processes such as record-to-report and invoice-to-cash, ensuring unified data, optimized processes, and real-time insights through automation and AI [4] - BlackLine has over 4,400 customers across various industries, emphasizing its commitment to innovation and continuous transformation [4]