[music] [music] [snorts] When I was 13, I traveled with my school to sort of kids conference. Teens from many parts of Brazil were there. And I remember looking around and thinking, "These kids are so different. This is so cool." I was amazed by everything.But beyond their accents, I couldn't stop thinking about two things. First, the amount of kisses they will give to say hello and goodbye. In my state, they give one kiss. In other places, they give two or three.Second, the color of the beans. In my state, ...

Empathy in the Workplace - The speaker emphasizes the importance of empathy in the workplace, highlighting that workplaces offer a unique opportunity to learn new perspectives due to the diverse mix of people [11][22] - The speaker suggests that empathy recovery is possible in the workplace, especially with the changes brought about by the pandemic and the evolving values of younger generations like Millennials and Gen Z [12] - The speaker advocates for small, individual actions to promote empathy, rather than relying solely on leadership or HR initiatives [17] The Role of AI - The speaker acknowledges the potential risks of using AI in sensitive areas like human connection, emphasizing the need to challenge AI outputs and ensure they align with desired values [16] - The speaker points out that AI tools can help identify biases and improve processes like recruitment, but only if the models are trained with diverse and representative data [13][14][15] - The speaker suggests using AI chatbots to guide difficult conversations, but stresses the importance of challenging and rating the answers to refine the model's values [19] Practical Steps for Fostering Empathy - The speaker recommends educating oneself about unconscious bias through available online programs [18][19] - The speaker suggests starting meetings with simple questions to connect with coworkers and learn about their perspectives [20] - The speaker introduces the "I am but I am not" exercise as a way to reflect on and challenge labels [20][21][22]

Demographics and Immigration - 227% of Gernzi's population, approximately 13,000 people, were not born in Gernzi, the UK, or Ireland [1] - In 2008, the speaker's parents were among the thousands of immigrants who moved to Gernzi for finance jobs [2] Social Perception and Bias - Children as young as three tend to judge people based on their face, including trustworthiness and competence [4] - The speaker recounts personal experiences of being judged and feeling lonely due to perceived differences [3][5][13] - Unconscious biases, inherited through generations, contribute to discrimination based on color, sexual orientation, and disability [16][17] Call to Action and Hope for the Future - The speech emphasizes the importance of acknowledging and addressing unconscious biases to create a more inclusive community [18] - The speaker hopes for a future where individuals are not judged based on superficial characteristics [20] - The speech references Martin Luther King's "I Have a Dream" speech as inspiration for social change and progress [16][17]