Core Insights - Banqup Group SA, formerly Unifiedpost Group SA, reported a solid business update for the first nine months of 2025, highlighting operational preparedness and a positive outlook for the remainder of the year [1][3]. Financial Performance - Group revenue and income from client money decreased by 6.5% year-on-year to €47.552 million in 9M 2025 from €50.858 million in 9M 2024 [4]. - Digital services revenue increased by 5.0% year-on-year to €34.925 million, driven by subscription and transaction revenue growth [4][7]. - Subscription revenue grew by 13.6% to €11.432 million, with organic growth at 21.2% due to increased e-invoicing subscriptions in Belgium [4][8]. - Transaction revenue rose from €14.582 million to €14.911 million, attributed to higher contributions from client money, which amounted to €1.0 million for 9M 2025 compared to €0.3 million for 9M 2024 [4][8]. - Traditional communication services revenue declined by 28.3% to €12.627 million, reflecting a shift towards digital solutions [4][9]. Strategic Developments - The company is focusing on e-invoicing and payments in anticipation of upcoming mandates, with a notable increase in onboarding activities in Belgium ahead of the January 2026 e-invoicing mandate [3][7]. - Partnerships with Deloitte Belgium and Rentio have been established, with additional partnerships in the pipeline to enhance value in e-invoicing and e-payments [3][7][13]. - A government e-invoicing infrastructure contract was secured in the Middle East post-Q3 2025, further expanding the company's market presence [7][13]. Operational Updates - The divestment of the UK print business was completed on August 11, 2025, allowing the company to concentrate on its core digital services [7]. - The company continues to enhance governance practices, promoting transparency and independent leadership at the Board level [13]. Future Outlook - The company anticipates a 25% organic subscription revenue growth and aims to achieve positive free cash flow by year-end [13].

Financial Data and Key Metrics Changes - Revenue for Q3 2025 was $192.1 million, representing a year-over-year increase of 12.7% [4][21] - Adjusted EBITDA reached a record $43.5 million, exceeding guidance by $2.5 million, with an EBITDA margin of 22.6% [4][24] - Free cash flow was strong at $30.2 million for the quarter [4][24] - Annual recurring revenue (ARR) grew 12.4% to $648.2 million, with average annual revenue per customer increasing to $133,000 [4][22] Business Line Data and Key Metrics Changes - Subscription revenue increased by 12.7% to $164.8 million, while services revenue grew by 12.8% to $27.3 million [21] - Cloud revenue was $92 million, up 29.6% year-over-year [22] - Gross revenue retention (GRR) remained stable at 95%, while net revenue retention (NRR) decreased to 107% [4][22] Market Data and Key Metrics Changes - The company experienced customer turnover at the low end of its customer base and discontinuation of legacy product usage due to migrations to new cloud solutions [5] - The bankruptcy of three large enterprise customers impacted retention metrics by approximately $2 million [5] Company Strategy and Development Direction - The company is focused on expanding its cloud solutions and e-invoicing capabilities, with significant investments in automation and AI initiatives [8][9] - A share repurchase program of up to $150 million was authorized by the board, reflecting confidence in long-term growth opportunities [8][24] - The company aims to penetrate existing customer bases further and capitalize on upcoming e-invoicing mandates in major countries [8][9] Management's Comments on Operating Environment and Future Outlook - Management acknowledged specific market headwinds but expressed confidence in the long-term growth drivers [26] - The company anticipates improved performance as it moves into 2026, supported by ongoing growth initiatives and customer demand [26][62] - Management highlighted the importance of maintaining strong relationships with partners and adapting to regulatory changes [26][38] Other Important Information - The company announced a leadership transition, with Chris Young set to join as the new CEO [19][20] - The company is investing in AI and e-invoicing solutions to enhance its product offerings and market competitiveness [9][45] Q&A Session Summary Question: Thoughts on SAP ERP cycle and migration capacity - Management noted that the industry has been preparing for SAP migrations, with partners ramping up staff to manage upcoming transitions [30] Question: Guidance philosophy and recent cuts - Management confirmed that the guidance philosophy remains unchanged despite recent cuts, attributing them to specific customer activities [33] Question: Customer retention and entitlement growth - Management acknowledged challenges in customer growth rates and emphasized the need for better visibility into customer forecasts [34] Question: Leadership change in Europe - The leadership change was driven by the need for experienced management to handle the increasing complexity of operations in Europe [38] Question: Competitive landscape and win rates - Management reported no significant changes in competitive dynamics, maintaining strong win rates and focusing on strategic partnerships [50]