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X @Omni Network
Omni Network· 2025-09-03 21:59
RT Austin King (@OnchainAustin)the founder skill treeby default you are bad at almost all things when starting a company, especially if it is your first one. Often you only have only 1 thing you can be considered slightly good at, but it takes more than that to build a startup. So what you need to do is seek a cofounder who has chosen a different part of the skilltree and can complement what you are good at. AKA classic BD + eng cofounder duo.I built a few businesses in high school and made a few grand. I t ...
AI Changing How Software Is Sold: OpenAI Chairman Taylor
Bloomberg Technology· 2025-08-15 17:29
Customer Service & AI Application - Sierra is experiencing unprecedented customer interest, revenue growth, and customer momentum in the AI-driven customer service space [2] - Sierra is a leader in applying AI to customer service, serving traditional companies like ADT Home Security and Direct TV, as well as fast-growing Silicon Valley companies like Ramp [3] - Sierra's AI agents are solving problems autonomously, with Ramp's agent resolving 90% of customer cases without human intervention [10] - Sierra is conducting hundreds of millions of phone calls and digital chats on its platform annually [13] - Sierra went live with an international retailer in 15 markets in six weeks, automatically solving 85% of their customer service cases [21] Business Model & Pricing - Sierra employs an outcome-based pricing model, charging customers only when it autonomously solves their problems [6] - The outcome-based pricing model aligns Sierra's interests with its customers, as they only pay when Sierra saves them money and solves customer problems [7] Customer Base & Market Position - Over 20% of Sierra's customers have over $10 billion in revenue, and over half have over $1 billion in revenue [9] - Sierra serves a wide range of industries, including health insurance and banking [8] Expansion & Growth - Sierra has opened offices in New York, Atlanta, and London, with plans to expand into Asia [12] - Sierra raised $175 million last year led by Greenhouse Capital [17] - Sierra is open to raising more capital to facilitate faster growth and serve multinational corporations in Europe and Asia [17] Technology & Talent - Sierra focuses on applying existing AI models to solve problems, rather than building frontier models [19] - Sierra is not directly competing for the researchers building foundation models, but acknowledges a competitive market for talent in the AI application space [22][23]