rebrand
Search documents
What went wrong with Cracker Barrel's rebrand?
CNBC Television· 2025-08-22 14:45
Branding & Marketing - Cracker Barrel's new logo and $700 million brand overhaul are facing backlash for allegedly abandoning its country roots [1] - The new logo is perceived as bland and boring [1][2] - The company's stock fell about 10% following the rebranding announcement [2] - Social media is expressing outrage over the new logo [3] - The rebranding is seen as an attempt to simplify and modernize the brand [4] - A key marketing principle for rebranding is to have a narrative ready to explain the change to consumers [5][6] - Companies should test rebranding changes with loyal customers to gauge their reaction before a full rollout [6][7] Potential Risks - Mishandling of the rebranding process can lead to negative reactions amplified by social media [3] - Failure to prepare a narrative explaining the rebranding can result in consumers filling the silence with negative opinions [6] - Ignoring early warning signs from customer testing can lead to a rebranding effort spiraling out of control [7]
Cracker Barrel rebrand blunder: Wharton's Americus Reed on what's next for the dining chain
CNBC Television· 2025-08-22 12:42
Branding & Marketing - Cracker Barrel's new logo and \$700 million brand overhaul are facing backlash for abandoning its country roots [1] - The new logo is considered bland and boring by some [1][2][7] - Social media is outraged by the simplified logo, which is seen as an attempt to modernize [3] - Marketing 101 suggests tweaking the logo and having a story ready to explain the change to consumers [4][5] - Testing the logo with loyal customers beforehand could have prevented the negative reaction [6] - Steak and Shake is using Cracker Barrel's misfortune as an opportunity to promote its own brand [11][13] - A suggestion is made for Cracker Barrel to pull a "New Coke" and revert to the old logo [15] - Backtracking on the logo change could signal that the company doesn't know what it's doing [17] Financial Performance & Stock Market - Cracker Barrel's stock fell about 10% following the branding blunder [2] - Over the past year, the stock is up 34%, but down 53% from its peak in 2021 [7] - Analysts suggest that social media outrage can cause panic, and Cracker Barrel should remain steady [14] Consumer Perception & Strategy - The move towards simplicity may appeal to younger consumers [9] - It's important to consider who the brand is for, as consumer preferences change over time [9] - The company should wait for more data to see what the totality of consumers are actually saying [20]