MENLO PARK, Calif., July 17, 2025  /PRNewswire/ -- More than half of global executives (57%) are confident that AI will enhance customer experience, yet only 17% believe their organization is currently optimizing CX as effectively as they could be, as revealed by the latest survey in the VISION by Protiviti series, the "Protiviti-Oxford Global Executive Outlook on the Customer Experience (CX)."The 'Opportunity Gap' Hindering CX Optimization and EfficiencyAlthough only 17% of executives say they're optimizin ...

Core Insights - More than half of organizations have not yet realized the full benefits of AI adoption, indicating a gap between aspiration and actual progress [1][2] - The survey highlights a strong correlation between the maturity of an organization's AI program and the return on investment (ROI) [3][6] - Organizations face various challenges at different stages of AI maturity, which can hinder progress [4][7] AI Maturity Stages - Stage 1: Initial (19%) - Organizations recognize AI's potential but lack strategic initiatives and defined KPIs [5] - Stage 2: Experimentation (32%) - Organizations initiate small-scale AI projects to assess feasibility and benefits [5] - Stage 3: Defined (21%) - AI solutions are integrated into existing processes, enhancing efficiency [5] - Stage 4: Optimization (20%) - AI systems are enhanced for performance and scalability [5] - Stage 5: Transformation (8%) - AI drives significant business transformation [5] ROI and Satisfaction - At Stage 2, 77% of organizations report that their ROI met or exceeded expectations [6] - By Stage 5, 95% of organizations express high satisfaction with their AI investments, with 75% stating that AI exceeds ROI expectations [6] Challenges in AI Adoption - Common challenges include integration with existing systems, understanding impactful use cases, lack of skilled resources, data availability, and regulatory guidance [4] - As organizations progress, integration issues and data access challenges become more prominent, with 28% and 29% citing data availability as a major challenge at Stages 4 and 5, respectively [7] Redefining Success - Organizations need to redefine success in AI, moving from immediate cost savings to strategic growth and innovation [2][9] - Tailored AI strategies aligned with departmental goals are essential for success [8] Innovation and Collaboration - Innovation hubs, such as Protiviti's AI Studio, play a critical role in enabling organizations to explore use cases and accelerate AI implementation [9]

Core Insights - Marsh & McLennan Companies, Inc. (MMC) is set to acquire Validate Health, a healthcare analytics firm, with the deal expected to finalize by summer 2025 [1][10] - The acquisition aims to enhance Oliver Wyman's actuarial capabilities and provide healthcare providers with advanced data-driven tools [2][10] - This move reflects a trend among consulting firms to integrate technology-enabled services alongside traditional advisory roles [3][10] Group 1: Acquisition Details - The acquisition of Validate Health will strengthen Oliver Wyman's analytics capabilities, improving patient outcomes and supporting Accountable Care Organizations (ACOs) in value-based care [2][10] - The integration of consulting expertise with actionable analytics is anticipated to set a new standard in the healthcare consulting sector [3][4] Group 2: Financial Performance - In Q1 2025, Oliver Wyman reported a revenue growth of 4% year-over-year, reaching $818 million [4] - MMC has been actively pursuing strategic acquisitions and diversifying into emerging markets, with notable recent deals including McGriff Insurance Services for $7.75 billion [5][10] Group 3: Stock Performance - Year-to-date, MMC shares have increased by 1.8%, while the industry has seen a growth of 4.1% [6] - MMC currently holds a Zacks Rank of 3 (Hold), with better-ranked stocks in the finance sector including Pagaya Technologies, Heritage Insurance, and Acadian Asset Management [7]

Group 1 - Korn Ferry is set to release its fourth-quarter earnings results on June 18, with expected earnings of $1.26 per share, unchanged from the previous year [1] - The projected quarterly revenue for Korn Ferry is $689.89 million, slightly down from $690.80 million a year earlier [1] - In the third quarter, Korn Ferry reported flat revenue year over year at $676.5 million, exceeding the consensus estimate of $650.4 million [2] Group 2 - Korn Ferry's fee revenue for the third quarter was $668.7 million, also flat year over year [2] - The company's shares fell by 3.2%, closing at $66.59 [2] - Recent analyst ratings include a Neutral rating from UBS with a price target cut from $75 to $74, a Buy rating from Truist Securities with a price target cut from $84 to $80, and an Outperform rating from Baird with a price target increase from $72 to $79 [6]

CRA International (CRAI) Conference June 11, 2025 10:45 AM ET Speaker0 Hey. Good morning, everyone. It's now 10:45 here on the East Coast, and we're ready to begin with our next presentation. My name is Mark Riddick. I'm a senior analyst with Sidoti and Company, and I thank you for joining us at the Sidoti June Small Cap Virtual Conference. Now our next presenting company is Charles River Associates, the ticker is CRAI. And joining us today is Paul Malley, June and CEO, and Chad Holmes, chief corporate deve ...

Core Insights - Protiviti has been recognized as one of the Fortune Best Workplaces in the Bay Area for 2025, marking the seventh time the company has achieved this honor [1][2] - The recognition is based on nearly 85,000 confidential employee survey responses, highlighting the company's commitment to a high-performance, inclusive corporate culture [2][3] - Protiviti has also been named to the Fortune 100 Best Companies to Work For® list for the 11th consecutive year, along with other accolades such as Glassdoor Best Places to Work and Forbes America's Best Management Consulting Firms [3][5] Company Overview - Protiviti is a global consulting firm providing expertise in finance, technology, operations, data, digital, legal, HR, risk, and internal audit, with over 90 offices in more than 25 countries [4] - The firm serves over 80% of Fortune 100 and nearly 80% of Fortune 500 companies, as well as government agencies and smaller companies [5] - Protiviti is a wholly owned subsidiary of Robert Half, which is listed on the NYSE under the ticker RHI [5]

DALLAS, TX, June 03, 2025 (GLOBE NEWSWIRE) -- Dallas-based management consulting company GEX Management (OTC: GXXM) has announced a significant strategic expansion as part of its long-term growth roadmap. The company will now begin partnering with private equity firms to provide operational support and strategic guidance across portfolio companies, unlocking new avenues for growth and enterprise value creation. As part of this expansion, GEX Management will serve as the exclusive consulting partner to a low ...

Investment Rating - The report does not explicitly provide an investment rating for the industry Core Insights - The report emphasizes the need for governments, including Australia, to balance efficiency and service delivery amidst fiscal pressures and rising public expectations [2][4][9] - It highlights the growing interest in digital solutions and technologies like artificial intelligence (AI) to enhance government efficiency and service effectiveness [3][10] - The report outlines the necessity for structural reforms to address unsustainable spending and improve fiscal health, projecting persistent budget deficits of up to 2.6% of GDP by 2062-63 [9][16] Summary by Sections Background - Australia has one of the largest public sector workforces globally, with 143 public sector employees per 1,000 people, representing approximately 29% of the workforce [6][10] - The extensive workforce is crucial for delivering essential services across various sectors, including health, education, and public safety [6][10] Drivers of Government Spending - Key drivers of government spending include demographic changes, service expectations, societal expectations, and increased defense spending, with health expenditures projected to grow significantly [19][20] - The aging population is leading to higher demand for healthcare and social services, necessitating substantial investments [19] Trade-offs - Governments must navigate trade-offs between service delivery, cost, and risk, requiring sophisticated cost-benefit analyses to ensure long-term sustainability [20][23] - The report discusses the importance of balancing immediate cost-cutting measures with the potential long-term consequences on service delivery [23][24] Framework for Trade-offs - The "Fit for Mission" framework is proposed to guide governments in making effective trade-off decisions, focusing on core functions and resource allocation [25][30] - The framework emphasizes the importance of technology integration and stakeholder engagement in achieving efficiency [15][30] Conclusion - The report concludes that traditional methods of achieving efficiencies are often ineffective and advocates for a focus on being "fit for mission" to align government operations with core objectives [31][32] - It stresses the need for continuous improvement in efficiency while maintaining high-quality service delivery to the public [33]

ASHBURN, Va., May 16, 2025 /PRNewswire/ - DXC Technology (NYSE: DXC), a leading Fortune 500 global technology services provider, has been named to the prestigious Forbes World's Best Management Consulting Firms 2025 list for the third year in a row. Out of 955,000 consulting firms in the U.S., fewer than 0.02% made the ranking, which is based on a rigorous survey of 2,350 clients and peers across 33 categories."This recognition highlights DXC's deep industry expertise and unwavering commitment to driving bu ...

The Hackett Group (HCKT) Q1 2025 Earnings Call May 06, 2025 05:00 PM ET Company Participants Robert Ramirez - CFO & Executive VP of FinanceTed Fernandez - Chairman and CEOGeorge Sutton - Partner- Co-Director of ResearchVincent Colicchio - Managing Director Conference Call Participants Jeff Martin - Director of Research & Senior Research Analyst Operator all for standing by. Today's conference will begin in approximately one minute. Again, today's conference will begin in one minute. Thank you for standing ...