Financial Data and Key Metrics Changes - TELUS Digital generated revenue of $699 million, an increase of 7% year over year or 6% on a constant currency basis [19] - Adjusted EBITDA margin was 13.4%, reflecting a year-over-year decrease due to increased salary and benefits, as well as goods and services purchased outpacing revenue growth [22][23] - Free cash flow for the quarter was $33 million, with a year-over-year decline primarily due to increases in operating expenses outpacing revenue growth [25][26] Business Line Data and Key Metrics Changes - Revenue from AI and data solutions continued to grow, with a focus on diversification across more clients [20] - Customer experience service line faced cost pressures due to client budgetary constraints and geographic labor cost differences [32] - Digital solutions area saw strong client engagement, with approximately 10% of new bookings coming from new clients and 90% from existing clients [13] Market Data and Key Metrics Changes - Revenue growth was observed in the Americas and Europe, while revenue in the Asia Pacific segment was softer year over year [22] - The healthcare and communication/media industry verticals grew significantly, with healthcare revenue increasing by 119% [21] - E-commerce and fintech revenue decreased by 14% year over year due to a decline in service volumes [22] Company Strategy and Development Direction - The company is focused on operational improvements, service quality excellence, and talent development to drive sustainable revenue growth and improved margins [10][11] - There is an emphasis on leveraging AI capabilities and advanced methods to enhance operational efficiency [10][11] - The company aims to position itself as a trusted independent partner in the AI space, differentiating itself in a competitive marketplace [8][9] Management's Comments on Operating Environment and Future Outlook - Management acknowledged ongoing margin pressures due to competitive pricing, labor inflation, and complex work requirements [4][5] - The outlook for revenue growth remains at approximately 2% on a constant currency and organic basis for the full year 2025 [26] - Management expressed confidence in the company's ability to navigate challenges and emphasized the importance of operational excellence [10][11] Other Important Information - The company recorded an impairment charge on goodwill in Q2 due to updated financial modeling assumptions [18] - The leverage ratio was elevated at 3.75 times as of June 30, 2025, primarily due to lower adjusted EBITDA and a non-cash increase in derivative liabilities [24][25] Q&A Session Summary Question: Can you discuss the margin pressures and the restructuring carried out in the quarter? - Management identified customer experience and content moderation as areas under pressure, with actions taken to improve workforce management and pricing discipline [32][34] - Restructuring included costs related to rebalancing with a customer in Europe and ongoing efficiency programs [36] Question: What is the update on AI solutions and market dynamics? - The AI consulting business is evolving strongly, with a shift from proofs of concept to full deployment expected in 2026 and 2027 [42] - The company is seen as a trusted advisor in large language model development, with promising projects underway [44] Question: Are there more IT services or technology vendors becoming competitive? - Management noted that while the number of competitors remains stable, the competitive pressure is increasing in terms of advancing capabilities beyond traditional customer experience work [52] Question: What verticals are seeing a return in discretionary spending? - The digital solutions space is experiencing increased demand for cost optimization projects, with a rebound in classic digital business activities [61][63] Question: Can you provide insights on key clients beyond the top three? - Growth is noted across various sectors, including healthcare and communications, with a diverse client base contributing to overall revenue growth [71][73] Question: What is the impact of the Scale AI acquisition by Meta? - The company has seen increased interest from clients seeking alternative partners following the acquisition, presenting new opportunities [49] Question: How is the company addressing margin pressures? - Management is focused on pricing accuracy, workforce management, and leveraging AI capabilities to improve efficiency and stabilize margins [88][90] Question: What types of investments are being made in Gen AI? - Investments are focused on managing workforce talent, project execution, and ensuring high-quality datasets to support model training [96][98]

Financial Data and Key Metrics Changes - The company reported revenue of $514 million for Q2 2025, representing a 15% year-over-year increase [5] - Adjusted EPS grew by 20% to $0.49 per share [6] - Revenue for the first half of 2025 was $1.015 billion, up 14.9% year-over-year on a constant currency basis [25] - Adjusted operating margin for Q2 was 19.6%, down 20 basis points year-over-year [24] Business Line Data and Key Metrics Changes - The insurance segment grew 8.6% year-over-year, generating revenue of $172.2 million [22] - Healthcare and life sciences segment reported revenue of $129.5 million, representing a 22% year-over-year growth [22] - Banking, capital markets, and diversified industries segment revenue was $121.1 million, reflecting a 15.8% year-over-year increase [23] - International growth markets segment revenue reached $91.7 million, up 15% year-over-year [23] Market Data and Key Metrics Changes - Data and AI-led revenue increased by 17% year-over-year, constituting 54% of total revenue [8] - The international growth market segment grew to 18% of total revenue [7] Company Strategy and Development Direction - The company focuses on embedding AI into workflows and delivering measurable business outcomes, which has resulted in high renewal rates with over 75% of revenue being recurring [11] - Continued investment in next-generation data and AI capabilities is a priority to sustain long-term growth [13] - The company aims to leverage its unique combination of domain expertise, data, and AI to differentiate itself in the market [12] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in sustaining performance, with a strong sales pipeline and a differentiated business model [20] - The company raised its revenue guidance for 2025 to a range of $2.05 billion to $2.07 billion, indicating a year-over-year growth of 12% to 13% [28] - Management noted that AI services are expected to grow at twice the pace of overall IT, cloud, and digital services, presenting significant opportunities [13] Other Important Information - The company launched new proprietary large language model offerings for various sectors, enhancing its service capabilities [14][15] - A strategic partnership with Genesys was announced to transform customer engagement across multiple industries [18] Q&A Session Summary Question: Growth in insurance and healthcare sectors - Management indicated that the insurance sector is experiencing stable growth, with a strong pipeline, while healthcare continues to grow due to data and AI solutions [34][36] Question: Impact of Generative AI on revenue and margins - Management highlighted a 94% success rate in implementing data and AI solutions, with a shift towards usage-based metrics expected to enhance margins [38] Question: IP protection and competitive advantage - The company emphasized its access to proprietary datasets and a growing number of patents as key factors in protecting its intellectual property [44][45] Question: Trends in digital operations growth - Management acknowledged a slower growth rate in digital operations but emphasized the importance of embedding data and AI solutions to enhance value [48] Question: Client preferences for AI solutions - Clients are increasingly seeking value and are gravitating towards partners that can deliver comprehensive solutions, with EXL positioned as a preferred partner [55][56] Question: Guidance for EPS in the second half of the year - Management explained that while the first half was strong, continued investments in data and AI solutions may lead to slightly lower EPS guidance for the second half [76] Question: Employee costs and hiring trends - The increase in employee costs is attributed to hiring more highly skilled talent, particularly in data and AI [92] Question: Competitive landscape and market dynamics - Management noted that the competitive environment is evolving with new entrants, but EXL's domain knowledge and established relationships provide a competitive edge [68][70]

WASHINGTON, July 30, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, today announced the appointment of Michael Darwal as President of ibex Digital. "I am delighted to name Mike President of ibex Digital," said ibex CEO Bob Dechant. "He has played an instrumental role in developing our digital business. Thanks to his efforts and leadership, ibex Digital is growing at double-digit rates and ...

Core Insights - Hugo Inc. has launched a dedicated customer experience (CX) division specifically for Play-to-Earn (P2E) and Get-Paid-To (GPT) platforms, aiming to address the unique operational challenges these platforms face [1][10]. Company Overview - Hugo Inc. is a next-generation business process outsourcing (BPO) provider that specializes in customer service solutions, leveraging global talent and innovative technology [13]. - The company has been recognized as the fastest-growing customer service BPO by Clutch for two consecutive years [13]. Industry Trends - P2E and GPT platforms signify a shift in digital engagement, transforming users from mere consumers to owners of digital assets [3][10]. - The sector is characterized by high user engagement levels, as users are rewarded for participation rather than just consuming content [10]. Specialized Services - Hugo's P2E/GPT division offers a range of services including data entry, customer service, fraud prevention, and community management, tailored to the complexities of digital asset ownership [6][7]. - The company emphasizes the need for specialized operational sophistication that traditional BPO providers may lack, particularly in handling real monetary transactions and fraud detection [7][10]. Performance Metrics - Hugo's P2E/GPT division is noted for its high standards in speed and service quality, with a focus on maintaining platform security and minimizing false positives in fraud detection [8][9]. - The division's agents are trained to understand the nuances of digital economies, ensuring a balance between user experience and platform security [8]. Market Position - Hugo Inc. is strategically positioned to support the evolving needs of the P2E and GPT sectors, recognizing that each platform requires a tailored approach [10]. - The company aims to expand its specialized offerings as the P2E and GPT sectors mature, reflecting broader trends in the digital economy [10].

Financial Performance & Growth - Genpact's total net revenue in 2024 was $4.77 billion[38], with Core Business Services contributing $3.74 billion (79%)[37] and Advanced Technology Solutions contributing $1.02 billion (21%)[37] - Genpact achieved a revenue CAGR of 6% from 2022 to 2024[52], growing from $4.4 billion in 2022 to $4.8 billion in 2024[52] - Adjusted EPS grew at a CAGR of 10% from 2022 to 2024[52] - Free cash flow increased from $389 million in 2022 to $530 million in 2024[54] - Return on invested capital increased by 380 basis points from 11.2% in 2022 to 15.0% in 2024[54] Advanced Technology Solutions (ATS) - Advanced Technology Solutions revenue grew 16.2% year-over-year in Q1 2025[62] - Annuitized revenue for Advanced Technology Solutions is approximately 70%[63] - Revenue per headcount for Advanced Technology Solutions is approximately $75,000[63] - Non-FTE revenue accounts for approximately 70% of Advanced Technology Solutions revenue[63] GenAI Solutions - GenAI solutions have seen significant growth, with a 9X year-over-year revenue increase in Q1 2025[56] Future Targets - Genpact aims for at least 7% revenue growth in the medium term[75], with Advanced Technology Solutions expected to grow at least 15%[75]

Core Insights - Concentrix Corp. reported second-quarter earnings of $2.70 per share, missing the analyst consensus estimate of $2.75, while quarterly revenue was $2.42 billion, exceeding the Street estimate of $2.38 billion [1][4] Financial Performance - The company experienced mid-quarter volatility but continued to outperform expectations on revenue growth [2] - Concentrix narrowed its fiscal 2025 adjusted EPS guidance to between $11.53 and $11.76, compared to the previous range of $11.18 to $11.77 and the analyst estimate of $11.54 [3] - The fiscal 2025 revenue outlook was raised from a range of $9.49 billion to $9.63 billion to a new range of $9.72 billion to $9.81 billion, surpassing the $9.61 billion estimate [4] Future Outlook - The CEO indicated an accelerated pace of activity with both existing and new clients, along with improving margins [3] - Investments in AI are expected to be accretive to the business by year-end as planned [3]

Genpact Investor Day 2025 Summary Company Overview - **Company**: Genpact - **Event**: 2025 Investor Day - **Date**: June 26, 2025 Key Industry Insights - **Industry**: Business Process Outsourcing (BPO) and AI-led solutions - **Market Size**: Total addressable market exceeds $1 trillion and is growing [13] - **Client Base**: Partners with over 125 Fortune 500 companies, many of which have been clients for over a decade [7] Core Themes and Strategic Initiatives 1. **Transformation to AI-First Company**: - Genpact is pivoting to become an AI-first, data-led innovation company [5] - Emphasis on integrating advanced technologies, especially AI, into core business processes [19] 2. **Growth Model**: - The growth model is built on three pillars: capabilities, clients, and catalysts [43] - Focus on partnerships, data technology, AI simplification, and leading with Genpact as a model for AI-led transformation [15] 3. **Advanced Technology Solutions**: - Introduction of four differentiated capabilities: data and AI, digital technologies, advisory, and agentic solutions [23] - Advanced technology solutions account for approximately 20% of total revenues and are growing rapidly [25] 4. **Client-Centric Approach**: - Strong focus on delivering measurable business outcomes and maintaining high client retention rates (over 106%) [62] - Expansion opportunities arise from delivering predictable outcomes in one area, leading to requests for additional services [52] 5. **Investment in Talent and Partnerships**: - Significant investments in AI talent and partnerships with major firms like AWS, Salesforce, and Microsoft [63][67] - Development of a partnership ecosystem to enhance service offerings and accelerate growth [63] Financial Performance and Goals - **Revenue Growth**: Committed to achieving 10% top-line growth, with a focus on rebuilding momentum after falling short in revenue targets [14] - **Revenue Disaggregation**: Detailed revenue breakdown across Data Tech AI, digital operations, advanced technology solutions, and core business services [25] Client Success Stories 1. **Unilever**: - Collaboration to enhance supply chain efficiency and redefine supplier operations using AI and technology [28] - Focus on improving customer and supplier experiences through co-created global process models [29] 2. **Cisco**: - Partnership aimed at transforming core finance and accounting operations, resulting in significant efficiency gains [54] - Deployment of advanced digital systems to modernize processes and automate transactions [55] 3. **Advantage Solutions**: - Partnership to develop an innovative digital solution for order management, expected to significantly reduce response times and improve efficiency [58][60] Challenges and Solutions - **Common Challenges**: Fragmented data, lack of integration between business and technology teams, and a shortage of scalable AI-ready talent [15][16] - **Proposed Solutions**: Genpact is addressing these challenges through new solutions that integrate capabilities, orchestration, and domain understanding [16] Future Outlook - **Genpact Next**: A new strategy focused on innovation and growth, aiming to establish Genpact as a global leader in advanced technology solutions [20] - **AI Gigafactory**: A delivery model designed to help enterprises rapidly deploy AI, resulting in faster implementation times and reduced costs [90] Conclusion - Genpact is at a pivotal moment, focusing on transforming its business model to leverage AI and advanced technologies, aiming to drive significant growth and deliver enhanced value to clients [39]

Core Insights - ibex has been recognized as a Leader in the Frost Radar™ Customer Experience Management Outsourcing 2025 report for both North America and Latin America, highlighting its strong position in the BPO industry [1][2] Company Performance - The company has demonstrated exceptional innovation and growth, attributed to its AI strategy and market-leading performance, as noted in the Frost Radar™ report [2][3] - ibex's Wave iX AI solutions platform is a key driver of its success, enhancing customer experience through predictive analytics, automation, and real-time business intelligence [3] Employee Development - A significant factor in ibex's success is its commitment to employee development, with 95% of leaders having started as agents, fostering experienced leadership and employee loyalty [4] Customer Experience Strategy - The company emphasizes a comprehensive approach to next-generation customer experience, integrating technology, business analytics, and a skilled workforce to deliver tailored solutions quickly [5] Operational Scale - ibex operates approximately 30 global delivery centers and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6]

Core Viewpoint - Automatic Data Processing, Inc. (NASDAQ: ADP) is initiated with a Strong Buy rating and a price target of $296.5, indicating a positive outlook for the company's stock performance [1]. Company Overview - Automatic Data Processing, Inc. provides essential cloud-based Human Capital Management (HCM) and HR outsourcing solutions for organizations of all sizes [1]. Research Methodology - Moretus Research employs a structured, repeatable framework to identify companies with durable business models, mispriced cash flow potential, and intelligent capital allocation [1]. - The research combines rigorous fundamental analysis with a judgment-driven process, focusing on clarity and relevance rather than complex forecasting [1]. Valuation Approach - Valuation is based on pragmatic, sector-relevant multiples tailored to each company's business model and capital structure, emphasizing comparability and simplicity [1]. - The research coverage tends to favor underappreciated companies undergoing structural changes or temporary dislocations, where dispassionate analysis can lead to asymmetric returns [1]. Research Standards - Moretus Research aims to elevate the standard for independent investment research by providing professional-grade insights and actionable valuation [1].

Core Points - ibex has announced a $25,000 donation to the Wounded Warrior Project (WWP) as part of its global philanthropic program, ibex Cares, aimed at supporting the well-being of post-9/11 veterans [1][3] - The Wounded Warrior Project, established in 2003, is the leading veterans service organization in the U.S., providing essential support to wounded veterans and their families at no cost [2][7] - The donation aligns with ibex's core values of compassion and community service, emphasizing the company's commitment to giving back to those who have served the country [3][4] Company Overview - ibex is a global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions, operating 31 facilities worldwide [5][6] - The company employs approximately 31,000 individuals and manages nearly 175 million customer interactions annually, contributing over $2.2 billion in lifetime customer revenue each year [6] - ibex Cares encourages employee involvement in local charitable causes, fostering a culture of giving back across its global operations [3][4]