Financial Data and Key Metrics Changes - Adjusted revenue for full year 2025 was $3.04 billion, down 4.2% from $3.18 billion in 2024 [13] - Adjusted EBITDA for the year was $164 million, compared to $124 million in 2024, with an adjusted EBITDA margin of 5.4%, up 150 basis points year-over-year [14][15] - Adjusted free cash flow was -$130 million for the year, with Q4 adjusted free cash flow at positive $28 million [18][19] Business Line Data and Key Metrics Changes - Government segment adjusted revenue was down 6.3% at $922 million, but grew 1.8% in Q4 year-over-year [16] - Transportation segment adjusted revenue was $609 million for the year, an increase of 3.9%, with adjusted EBITDA margin at 3%, up 300 basis points versus 2024 [17] - Commercial segment adjusted revenue was $1.5 billion, down 5.9% compared to 2024, with adjusted EBITDA margin at 10.2%, down 30 basis points year-over-year [15][16] Market Data and Key Metrics Changes - New business annual contract value (ACV) signed in Q4 was $152 million, up 11% versus Q4 2024, with full year 2025 new business ACV at $517 million, up 6% versus 2024 [11] - Government segment new business ACV was up 50%, and transportation segment was up 14% versus 2024 [11] - Qualified ACV pipeline stands at $3.2 billion, up 4% year-over-year, driven by a 29% increase in the government segment [12][13] Company Strategy and Development Direction - The company aims for consistent year-over-year revenue and EBITDA growth, supported by strong free cash flow generation [5] - Key priorities include faster decision-making, financial discipline, lowering cost structure, rationalizing the portfolio, and improving conversion rates of the ACV pipeline [7][9] - The company is focused on organic revenue growth and will categorize businesses as fix, sell, or grow [9] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the current environment as a turnaround story, emphasizing transparency and accountability [6][20] - The company is committed to improving operational efficiency and capital allocation to enhance margins and free cash flow [8][19] - Management expects to provide a more detailed update on financial performance and strategic initiatives in the upcoming Q1 call [20] Other Important Information - The company plans to host an Analyst Day in New York City to discuss strategy and execution plans [6] - Unallocated costs decreased by 10.2% versus 2024, driven by cost efficiency programs [18] Q&A Session Summary Question: Metrics for evaluating business units for fix, sell, or grow decisions - Management will consider growth metrics, predictable EBITDA margins, capital allocation needs, and competitive moats when evaluating business units [24][25] Question: Philosophy on maintaining business units with operational overlaps - The company will focus on core competencies and avoid being everything to everyone, emphasizing a disciplined approach to service offerings [29][33] Question: Evidence of revamped go-to-market strategy impacting commercial performance - While there is momentum in public sector businesses, commercial segment growth is still a work in progress, with expectations for improvement in 2027 [41][42] Question: Exposure to AI disruptors and technology threats - Approximately 15%-20% of the business may be exposed to AI disruptors, with a focus on partnering with technology firms to enhance capabilities [62] Question: Free cash flow expectations for 2026 - Management is focused on improving free cash flow and expects to provide more precise goals in future updates [71] Question: Status of portfolio rationalization - Portfolio rationalization is a high priority, with ongoing reviews and potential opportunities being explored [73]

Financial Data and Key Metrics Changes - Genpact reported revenues of $5.08 billion for 2025, reflecting a 6.6% year-over-year increase [4][25] - Adjusted diluted EPS increased by 11% to $3.65, marking the fifth consecutive year of growth faster than revenue [26] - Gross margin expanded by 60 basis points to 36%, while adjusted operating income margin improved by 40 basis points to 17.5% [26][24] Business Line Data and Key Metrics Changes - Advanced Technology Solutions revenue grew by 17% to $1.2 billion, now representing 24% of total revenue [4][25] - Core Business Services revenue increased by 3.7% to $3.876 billion [26] - Data-Tech-AI revenue rose by 9.3% to $2.442 billion, while Digital Operations revenue grew by 4.1% to $2.638 billion [25] Market Data and Key Metrics Changes - High Tech and Manufacturing sector grew by 9.9%, Financial Services by 5%, and Consumer and Healthcare by 1.5% [22] - Non-FTE revenue, reflecting a strategic shift, accounted for 48% of fourth-quarter revenue [22] Company Strategy and Development Direction - Genpact is focusing on scaling data, AI, and domain-driven agentic solutions to transform client operations [4][6] - The company is pioneering a new operating model called Agentic Operations, which integrates AI with human expertise [9][10] - The strategy includes expanding partnerships and investing in AI talent, with over 7,000 AI builders and nearly 20,000 AI practitioners [16] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in strong demand and a robust pipeline entering 2026, expecting at least 7% revenue growth [28][29] - The company anticipates continued margin expansion and double-digit adjusted EPS growth [29][31] - Management highlighted the importance of integrating AI into business processes to drive measurable financial outcomes for clients [9][10] Other Important Information - Genpact returned $401 million to shareholders through share repurchases and dividends in 2025 [27] - The company has a significant backlog and is well-positioned to capitalize on the growing demand for Advanced Technology Solutions [28] Q&A Session Summary Question: Changes in contracting conversations due to market pressures - Management noted that the excitement in Silicon Valley is accelerating their pivot and driving outcomes for clients faster, viewing it as a tailwind [35] Question: Factors driving confidence in ATS growth - Management indicated increased conversations and invitations to participate in larger deals, with over a third of bookings coming from Advanced Technology Solutions [40][41] Question: Adoption patterns of new clients for AP Suite - Management highlighted that many new clients are mid-market and existing clients expanding their use of finance technology, significantly enhancing the total addressable market [48] Question: Improvements in sales cycle or ramp times - Management acknowledged that large deals have varying timelines but expressed confidence in the record levels of pipeline across cohorts [49] Question: Drivers of margin expansion - Management attributed margin expansion to the shift towards Advanced Technology Solutions and disciplined operational efficiencies [57][58] Question: Client expectations regarding efficiencies - Management confirmed that while client aspirations are high, they are successfully offsetting costs and creating higher value solutions [70] Question: Decision-makers for agentic solutions within client organizations - Management stated that both business managers and CIOs are integral in driving the adoption of agentic AI solutions [79]

Financial Data and Key Metrics Changes - Genpact reported total revenues of $5.08 billion for 2025, representing a 6.6% year-over-year increase [4][25] - Adjusted diluted EPS increased by 11.3% to $3.65, marking the fifth consecutive year of growth faster than revenue [26] - Gross margin expanded by 60 basis points to 36% and adjusted operating income margin improved by 40 basis points to 17.5% [26][24] Business Line Data and Key Metrics Changes - Advanced Technology Solutions revenue grew by 17% to $1.2 billion, now accounting for 24% of total revenue [4][25] - Core Business Services revenue increased by 3.7% to $3.876 billion [25] - Data Tech and AI revenue rose by 9.3% to $2.442 billion, while Digital Operations revenue increased by 4.1% to $2.638 billion [25] Market Data and Key Metrics Changes - High tech and manufacturing sectors grew by 9.9%, financial services by 5%, and consumer and healthcare by 1.5% [22] - Non-FTE revenue, reflecting a strategic shift, represented 48% of fourth-quarter revenue [22] Company Strategy and Development Direction - Genpact is focusing on scaling data, AI, and agentic solutions to transform client operations [4][6] - The company is pioneering a new operating model called Agentic Operations, which integrates AI with human expertise [8][9] - The strategy emphasizes partnerships with tech giants like AWS and Microsoft to enhance AI-led transformations [16] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in strong demand and a robust pipeline entering 2026, expecting at least 7% revenue growth [17][28] - The company anticipates continued margin expansion and double-digit adjusted EPS growth [29][30] - Management highlighted the importance of integrating AI into business processes to drive efficiency and effectiveness [10][70] Other Important Information - Genpact ended the fourth quarter with $854 million in cash and cash equivalents, up $207 million from the previous year [25] - The company returned $401 million to shareholders through share repurchases and dividends [27] Q&A Session Summary Question: Changes in contracting conversations due to market pressures - Management noted that the company is excited about the ongoing tech shifts, which are seen as a tailwind for growth and client engagement [35][36] Question: Factors driving confidence in Advanced Technology Solutions growth - Management highlighted increased client engagement and a significant portion of new bookings coming from new clients [41][42] Question: Patterns in client adoption of AP Suite - Management indicated that the adoption is expanding the total addressable market, with new clients and existing clients utilizing finance tech [48] Question: Improvements in sales cycle or ramp times - Management acknowledged that large deals have varying timelines but expressed confidence in the strong pipeline and record levels of large deals [49][51] Question: Drivers of margin expansion - Management attributed margin expansion to a shift towards Advanced Technology Solutions and disciplined operational efficiencies [57][59] Question: Client expectations regarding efficiencies - Management confirmed that while client expectations are high, the company is successfully navigating these demands and maintaining gross margin expansion [70][71] Question: Decision-makers for agentic solutions within client organizations - Management stated that both business managers and CIOs are integral in driving the adoption of agentic AI solutions [79]

Financial Data and Key Metrics Changes - Genpact reported total revenues of $5.08 billion for 2025, representing a 6.6% year-over-year increase [4][24] - Adjusted diluted EPS increased by 11% to $3.65, marking the fifth consecutive year of growth faster than revenue [4][24] - Gross margin expanded by 60 basis points to 36%, while adjusted operating income margin improved by 40 basis points to 17.5% [4][24] Business Line Data and Key Metrics Changes - Advanced Technology Solutions revenue grew by 17% to $1.2 billion, now accounting for 24% of total revenue [4][24] - Core Business Services revenue increased by 3.7% to $3.876 billion [24] - Data Tech and AI revenue rose by 9.3% to $2.442 billion, while Digital Operations revenue increased by 4.1% to $2.638 billion [23][24] Market Data and Key Metrics Changes - High tech and manufacturing sectors grew by 9.9%, financial services by 5%, and consumer and healthcare by 1.5% [20] - Non-FTE revenue, reflecting a strategic shift, represented 48% of fourth-quarter revenue [20] Company Strategy and Development Direction - The company is focusing on scaling data, AI, and domain-driven agentic solutions to transform client operations [4][5] - Genpact's strategy, termed "Agentic Operations," aims to redefine how knowledge work is executed through a collaborative model between AI agents and human experts [7][8] - The company plans to continue investing in advanced technology solutions, expecting revenue growth of at least 7% for 2026, with advanced technology solutions projected to grow in the high teens [15][26] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strong demand and robust pipeline entering 2026, with a record backlog [5][25] - The company anticipates another year of double-digit adjusted EPS growth while returning a significant portion of operating cash flows to shareholders [15][25] - Management highlighted the importance of AI and agentic investments in driving measurable financial outcomes for clients [8][15] Other Important Information - The company closed over $200 million in agentic contracts in 2025, with more than 40% of awarded contract value coming from new clients [18] - Genpact's partner-related revenue grew nearly 50% year-over-year, indicating strong collaboration with major tech firms [14] Q&A Session Summary Question: Changes in contracting conversations due to market pressures - Management noted that the company is excited about the tech shifts in Silicon Valley, which are seen as a tailwind for Genpact, enhancing relevance in client conversations [33] Question: Factors driving confidence in ATS growth - Management indicated that increased client engagement and a healthy pipeline are driving confidence in ATS growth, with a notable increase in agentic contracts [38][40] Question: Patterns in new client adoption of AP Suite - Management highlighted that new clients are expanding the total addressable market, with many existing clients beginning to use finance tech [46] Question: Improvements in sales cycle or ramp times - Management acknowledged that while large deals can vary in pace, the pipeline is at record levels, indicating strong future growth potential [48][50] Question: Drivers of margin expansion - Management attributed margin expansion to a shift towards Advanced Technology Solutions and disciplined operational efficiencies [55][58] Question: Client expectations regarding efficiencies - Management confirmed that while client expectations for productivity are high, the company is successfully navigating these demands, as reflected in gross margin improvements [68] Question: Decision-makers for agentic solutions within client organizations - Management stated that both business managers and CIOs are integral in driving the adoption of agentic AI solutions [78]

Core Insights - The company reported strong fiscal second-quarter results, highlighting record revenue and earnings, with a revenue increase of 16.7% year-over-year to $164.2 million and adjusted EBITDA reaching a record $20.7 million, representing 12.6% of revenue [3][4][6] Financial Performance - Adjusted net income rose to $12.8 million from $9.6 million, and adjusted diluted EPS increased to $0.87 from $0.59 [1] - Net income for the quarter was $12.2 million, compared to $9.3 million a year ago, with fully diluted EPS at $0.83, up from $0.57 [2] - The company raised its full-year revenue guidance to $620–630 million, up from $605–620 million, and adjusted EBITDA guidance to $80–82 million, up from $78–81 million [16] Revenue Growth Drivers - Growth was driven predominantly by strength in health tech, which grew by 35.1% and is on track to reach approximately $100 million by year-end [5][6] - Digital and omnichannel services accounted for 82% of total revenue, growing 19% year-over-year [7] - The telecom vertical fell below 10% of revenue for the first time since the company's IPO, attributed to lower volume from legacy carriers [9] Capital Deployment and Cash Flow - Capital expenditures increased to $11.7 million, representing 7.1% of revenue, from $4.3 million (3.1%) a year ago, primarily for offshore expansion [14] - The company reported net cash from operations of $6.6 million for the quarter, up from $1.1 million in the prior-year period [13] - Free cash flow was an outflow of $5.1 million, compared to an outflow of $3.2 million in the prior-year quarter [14] Strategic Initiatives - The company is investing in artificial intelligence and expanding offshore delivery capabilities, with nearly 1,000 agents in India [10][11] - IBEX's AI offerings are designed to enhance client-facing solutions and improve internal processes, supporting operational execution and new client acquisitions [10] Client and Vertical Mix - The largest client accounted for 10% of second-quarter revenue, with the top five, top ten, and top twenty-five clients representing 39%, 57%, and 79% of revenue, respectively [7] - Vertical contributions included health tech at 17.4% of revenue, travel and logistics at 14.1%, and telecommunications at 8.7% [8][19]

Core Insights - IBEX Limited reported strong financial results for the second fiscal quarter ended December 31, 2025, with significant revenue and earnings growth, reflecting the company's operational excellence and market share gains [1][4]. Financial Performance - Revenue reached $164.2 million, a 16.7% increase from $140.7 million in the same quarter last year [2][5]. - Net income rose to $12.2 million, up 31.8% from $9.3 million in the prior year quarter, with a net income margin of 7.4%, an increase of 80 basis points [2][8]. - Adjusted net income was $12.8 million, a 33.0% increase from $9.6 million year-over-year, with an adjusted net income margin of 7.8%, up 100 basis points [2][14]. - Adjusted EBITDA increased by 25.2% to $20.7 million, with an adjusted EBITDA margin of 12.6%, up 80 basis points [2][14]. Earnings Per Share - Diluted earnings per share increased to $0.83, a 44.9% rise from $0.57 in the prior year quarter [2][14]. - Adjusted earnings per share grew by 46.3% to $0.87 compared to $0.59 in the same quarter last year [2][14]. Growth Drivers - The revenue growth was primarily driven by strong performance in key verticals: HealthTech (+35.1%), Travel, Transportation and Logistics (+20.2%), and Retail & E-commerce (+17.2%) [5]. - The company emphasized its leadership in deploying AI solutions, enhancing operational efficiency and customer engagement [4][10]. Future Outlook - IBEX raised its fiscal year revenue guidance to a range of $620 to $630 million, up from the previous range of $605 to $620 million, and adjusted EBITDA guidance to $80 to $82 million, up from $78 to $81 million [15][11].

Core Insights - AI stocks have experienced significant volatility, with a notable sell-off in the latter half of 2025 as investors reassess valuations and returns [1] - Concentrix (NASDAQ: CNXC) is gaining attention as a promising AI stock, with Wall Street analysts expressing bullish sentiments [2] Company Overview - Concentrix specializes in customer service and experience solutions, offering services such as customer support, data processing, digital transformations, and brand experience design [3] - The company operates through two main business segments: an outsourcing model and a software platform sold to clients [3] AI Integration - Concentrix has developed a suite of AI products aimed at enhancing customer service, supporting live agents, and managing complex tasks through agentic AI technology [4] - Approximately 40% of Concentrix's new business incorporates AI solutions, indicating a strong pivot towards AI-centric offerings [4][5] Financial Performance - In fiscal 2025, Concentrix reported a revenue increase of about 2%, with projected revenue growth of 1.5% to 3% for fiscal 2026 [6] - The company achieved record adjusted free cash flow of $626 million in 2025, with expectations of $630 million to $650 million in 2026, which will be strategically invested to enhance earnings [6]

Core Insights - ibex has been recognized as one of the Top 10 Best Places to Work for Service Professionals in the Caribbean and Central America, highlighting its exceptional workplace culture and employee experience [1][10] - The company has achieved the Great Place to Work Certification five times in Nicaragua, including in 2025, reflecting its commitment to employee satisfaction and engagement [1][2] Company Growth and Strategy - ibex Nicaragua has expanded its workforce to over 2,200 employees, driven by strong client demand and strategic diversification into sectors such as technology, utilities, gaming, and waste management [2] - The company is celebrating its 10th anniversary and continues to strengthen its operations in Nicaragua, Honduras, and Jamaica, positioning itself as a leader in the business process outsourcing (BPO) industry [2][4] Employee Development and Workplace Culture - ibex emphasizes a comprehensive approach to employee development, offering modern facilities, dedicated learning centers, and open collaboration spaces to foster a positive work environment [3] - The company is recognized for its competitive compensation and career advancement opportunities through training and development programs, which contribute to a better employee experience and, consequently, a better customer experience [3][4] Industry Position and Commitment - ibex operates approximately 30 facilities globally and manages nearly 170 million customer interactions annually, leveraging a diverse team of over 36,000 employees and advanced technology [6][7] - The company is committed to investing in its workforce, driving innovation, and creating meaningful career opportunities, reinforcing its status as an employer of choice in the region [4][6]

Core Viewpoint - IBEX Limited will report its second quarter 2026 financial results on February 5, 2026, and will host a conference call to discuss these results and the company's outlook [1][2]. Group 1: Company Overview - IBEX Limited is a leading global provider of business process outsourcing (BPO) and AI-powered customer engagement technology solutions [1][2]. - The company operates approximately 30 operations facilities worldwide, utilizing next-generation technology to enhance customer experiences across various sectors including retail, e-commerce, healthcare, fintech, utilities, and logistics [2]. Group 2: Workforce and Technology - IBEX employs a diverse global team of over 36,000 employees and manages nearly 170 million critical customer interactions annually [3]. - The company utilizes its AI-powered ibex Wave iX solutions suite to deliver a differentiated customer experience [3].

Core Insights - The traditional nearshoring model is facing challenges as scaling by headcount alone does not guarantee better outcomes in a volatile freight market [1][3] - MySavant.ai aims to redefine nearshore operations by integrating intelligence into the process rather than relying solely on labor arbitrage [2][4] Company Overview - MySavant.ai was founded by logistics operators with extensive experience in nearshoring and business process outsourcing, addressing the limitations of traditional models [3][4] - The company is built on the foundation of Savant International, which has over eight years of experience in large-scale nearshore operations [4] Technological Innovation - MySavant.ai utilizes AI as an integral part of its operating system, enhancing productivity and efficiency rather than merely serving as an additional tool [5] - AI is embedded in daily workflows to manage repetitive tasks, prioritize work, and monitor output and quality in real time [5][6] Operational Efficiency - The integration of AI allows for earlier identification of performance risks and bottlenecks, leading to shorter ramp-up cycles and increased output per person [6] - Capacity planning becomes proactive, enabling operations to scale without losing discipline or predictability [6][7] Visibility and Management - AI provides real-time visibility into operations, allowing teams to respond quickly and maintain consistency without increasing management burdens for clients [7]