Core Insights - TTEC Holdings, Inc. has expanded its strategic partnership with Zendesk to enhance customer experience solutions and optimize CRM and workflow capabilities [1][3] - The partnership aims to leverage AI-driven technologies to deliver smarter and more connected customer experiences at scale [4][3] - TTEC will serve as a full-stack delivery and implementation partner across the Zendesk platform, focusing on industry-specific solutions for sectors like healthcare and financial services [7] Company Overview - TTEC is a global leader in customer experience technology and services, providing AI-enabled digital solutions that enhance customer interactions across various channels [6] - Zendesk is recognized for its AI-powered service platform, which integrates advanced tools to improve customer experience through automation and human insight [8] Partnership Details - The expanded partnership allows TTEC to utilize the full spectrum of Zendesk's capabilities, enhancing its service offerings for both existing and new clients [3][4] - TTEC will integrate its Amazon Connect capabilities with Zendesk to create seamless omnichannel experiences [7] - The collaboration follows Zendesk's acquisition of Local Measure, enhancing its capabilities in contact center solutions [4]

Core Insights - TTEC Holdings, Inc. will release its earnings results after market close on May 8, 2025, followed by a live webcast and conference call on May 9, 2025, at 8:30 a.m. ET [1][2] Company Overview - TTEC is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3] - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3] - TTEC operates two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, back office, and fraud prevention services [3] - Founded in 1982, TTEC has a strong commitment to CX excellence, reflected in high client, customer, and employee satisfaction scores globally [3] - The company employs a workforce across six continents, integrating technology and human interaction to achieve superior customer satisfaction and business results [3]

Core Insights - TTEC Holdings, Inc. has been awarded five 2025 Stevie® Awards for its AI-powered customer experience solutions, highlighting its leadership in the CX technology sector [1][2][6] Awards and Recognition - TTEC received two Gold, one Silver, and two Bronze Stevie® Awards, reflecting its commitment to enhancing customer and employee experiences through AI technology [2][6] - The awards validate TTEC's impact on client outcomes, including improved customer satisfaction and operational efficiencies [3][6] Award-Winning Innovations - **Gold – Customer Service Training or Coaching Program of the Year**: TTEC Perform, a real-time coaching tool, increased sales conversions by 10% and reduced average handle time by 6% for an insurance client [3] - **Gold – Innovation in Sales**: TTEC's AI-Powered Service to Sales solution led to a 27% revenue lift per associate for a telecom client in just 15 days [4] - **Silver – Customer Service Success**: TTEC's training for a medical device company reduced error rates to 0.03% and cut handle time by over 50% [4] - **Bronze – Use of Data & Analytics in Customer Service**: TTEC Insights helped an automaker client uncover $3.2 million in new revenue potential and reduced coaching time by 53% [5] - **Bronze – Best Use of Technology in Customer Service**: Addi AI enabled multilingual conversations, reducing interpreter costs by up to 80% in sectors like healthcare and education [5] Company Overview - TTEC is a global innovator in customer experience technology and services, focusing on AI-enabled digital solutions [7][8] - The company serves a diverse range of brands and offers outcome-based solutions that enhance the customer journey across various interaction channels [7][8] - Founded in 1982, TTEC emphasizes the integration of technology and human expertise to deliver superior customer experiences [8]

Core Insights - TTEC Holdings Inc. has been awarded the 2024 CX Evolution Partner of the Year Award by Genesys, recognizing its leadership in customer experience (CX) technology and services [1][3] - TTEC Digital has a long-standing partnership with Genesys, having successfully led numerous customers to cloud migration and demonstrating comprehensive CX transformation capabilities [2][4] Company Overview - TTEC Holdings, Inc. is a global innovator in AI-enabled digital CX solutions, serving a diverse range of brands and focusing on enhancing customer journeys through advanced technology [6] - The company operates through two main divisions: TTEC Digital, which specializes in omnichannel contact center technology and analytics, and TTEC Engage, which focuses on customer engagement and support services [6] Partnership and Recognition - TTEC Digital has been recognized 15 times by Genesys in various Partner of the Year categories, highlighting its significant contributions to the Genesys ecosystem [3] - The company has over 300 employees dedicated to serving Genesys clients and holds more than 400 Genesys certifications, showcasing its expertise and commitment to excellence in customer experience [4]

Core Viewpoint - TTEC Holdings, Inc. is currently reviewing a non-binding acquisition proposal from its founder, Kenneth Tuchman, to buy shares at $6.85 each, with the Special Committee prepared to engage further on this matter [1][2]. Group 1: Proposal Details - The proposal from Kenneth Tuchman aims to acquire shares not already owned by him and his affiliates at a price of $6.85 per share [1]. - The Special Committee has completed its review of the proposal and preliminary valuation analysis, indicating readiness to consider a definitive transaction proposal [2]. Group 2: Current Status and Actions - No action is required from TTEC's non-affiliated stockholders at this time, and there is no guarantee that a definitive agreement will be reached [3]. - The Special Committee does not commit to providing updates on the proposal or transaction unless legally required [3]. Group 3: Company Overview - TTEC Holdings, Inc. is a global leader in customer experience technology and services, focusing on AI-enabled digital solutions [4]. - The company operates through TTEC Digital and TTEC Engage, providing a range of services including omnichannel contact center technology, customer engagement, and fraud prevention [4]. - Founded in 1982, TTEC emphasizes customer experience excellence, achieving high satisfaction scores globally [4].

Core Insights - TTEC Holdings, Inc. has launched a blended healthcare digital sales model aimed at providing cost-efficient, scalable, and personalized solutions for healthcare organizations [1][3] Group 1: Model Features - The blended digital sales model operates on a shared technology platform, allowing healthcare organizations to utilize a unified digital sales solution while maintaining brand identity and data security [2] - The model combines TTEC's technology with a skilled workforce to streamline digital sales operations and deliver tailored interactions [2][3] Group 2: Key Benefits - The model helps healthcare organizations reduce costs by up to 30% through a shared operating model that optimizes staffing and technology resources [6] - It enhances operational efficiency with a single cloud-based contact center as a service (CCaaS) platform that integrates various functionalities [6] - The use of proven strategies and AI-driven insights increases sales conversion rates, enabling efficient growth of the member base [6] - Personalized support from licensed associates improves member satisfaction by ensuring that interactions reflect the brand's values [6] Group 3: Data Security - TTEC's model adheres to HIPAA-compliant security protocols, utilizing AES 256-bit encryption for data both at-rest and in-transit, ensuring client information privacy [3]

Core Insights - TTEC Holdings, Inc. has been recognized as a Great Place to Work® in 15 countries, including the addition of Egypt this year, highlighting a culture of trust and collaboration [1][3][4] - The company's commitment to employee experience is linked to exceptional customer experiences, emphasizing an inclusive workplace culture [2][5] - TTEC's recognition is based on employee feedback regarding career development, leadership, and teamwork, showcasing its dedication to a positive workplace environment [2][4] Company Overview - TTEC is a global leader in customer experience (CX) technology and services, focusing on AI-enabled digital CX solutions [5] - The company operates across six continents, providing outcome-based solutions that enhance customer interactions and improve the customer journey [5] - TTEC's business segments include TTEC Digital, which focuses on omnichannel contact center technology, and TTEC Engage, which delivers AI-enhanced customer engagement and support services [5]

Fourth Quarter 2024Revenue was $567.4 Million, down 9.4 PercentNet Income was $4.6 Million or 0.8 Percent of Revenue($9.0 Million or 1.6 Percent of Revenue Non-GAAP)Adjusted EBITDA was $50.9 Million or 9.0 Percent of RevenueFull Year 2024Revenue was $2.208 Billion, down 10.4 PercentNet Loss of $310.6 Million or negative 14.1 Percent of Revenue(Net Income of $33.6 Million or 1.5 Percent of Revenue Non-GAAP)Adjusted EBITDA was $202.3 Million or 9.2 Percent of RevenueProvides Outlook for Full Year 2025AUSTIN, ...