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取个快递要跨3个平台操作,丰巢回应难服众
猿大侠· 2025-06-20 03:21
Core Viewpoint - The article discusses user dissatisfaction with Fengchao's delivery cabinet service, particularly regarding the complex payment process and frequent app redirects during package retrieval [1][5][8]. Payment Process Issues - Users have expressed frustration over the complicated payment process, which requires multiple app interactions and often leads to unexpected advertisements [3][8]. - The payment method involves scanning a QR code, which can lead to additional payment platform options and advertisements, creating a cumbersome experience [8][11]. User Reactions - Many users feel that Fengchao's response to complaints is inadequate, perceiving it as an attempt to deflect blame rather than address the core issues [7][12]. - Users have reported encountering unsolicited fees and advertisements during the payment process, leading to concerns about privacy and user experience [5][9]. Broader Industry Trends - The article highlights that similar issues are prevalent across other major platforms, indicating a widespread trend in the delivery and app industry towards prioritizing profit over user experience [13][15]. - The practice of forcing users to navigate through multiple ads and payment options is seen as a common strategy to increase revenue through ad clicks and extended user engagement [15][16]. Potential Solutions - Users are advised to take measures such as disabling sensor permissions or using third-party tools to mitigate the impact of frequent ad redirects [17]. - Despite regulatory efforts to limit intrusive advertising practices, companies may continue to find ways to circumvent these restrictions, suggesting that the current situation may persist or worsen [17][18].