快递物流服务业

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嵌入飞书生态,重塑快递管理:快递100赋能亚朵集团效能升级
Zhong Guo Chan Ye Jing Ji Xin Xi Wang· 2025-07-15 09:05
Core Insights - The hotel industry is undergoing a smart transformation, with refined and automated administrative management becoming a key competitive advantage [1] - Efficient logistics management is crucial for enhancing employee experience, operational costs, and customer perception in hotels [1][2] - Traditional manual logistics management is increasingly seen as a bottleneck for agile hotel operations, necessitating a comprehensive enterprise-level logistics management platform [1] Group 1: Company Overview - Atour Group, founded in 2013, is a leading lifestyle hotel brand in China, advocating for "Chinese Experience" [3] - As of December 2024, Atour Group operates 1,619 hotels with 183,184 rooms and has over 89 million registered members, ranking first in market share among mid-to-high-end hotel chains in China [3] - The company has successfully listed on NASDAQ in November 2022 [3] Group 2: Partnership with Kuaidi 100 - Atour Group began collaborating with Kuaidi 100 in 2021, and as its business expanded, the administrative team sought higher levels of digital logistics management [2][5] - In February 2025, Atour's administrative team integrated Kuaidi 100's "Bai Di Yun - Enterprise Express Management SaaS" system to streamline logistics management [2][7] - The partnership aims to enhance logistics management efficiency and customer experience through seamless integration with existing platforms [2][5] Group 3: Administrative Needs and Solutions - The administrative team identified two core needs: simplifying the employee shipping process and managing incoming packages efficiently [6][8] - The "Bai Di Yun - Enterprise Express Management SaaS" system addresses these needs by allowing employees to ship packages without upfront costs and providing a unified management system for incoming packages [7][8] - The system integrates with Feishu, enabling employees to place orders easily and ensuring accurate tracking and billing [7][8] Group 4: Future Collaboration and Innovations - Kuaidi 100's team conducted a follow-up visit to Atour Group to gather feedback and address operational challenges, enhancing the partnership [9][10] - The collaboration has deepened, with Kuaidi 100's services becoming integral to Atour's operational framework, focusing on continuous improvement and innovation in logistics management [10] - Future efforts will include exploring additional applications of digital logistics management within the hotel industry [10]