Core Points - A recent issue with Fengchao's express cabinets has drawn public attention, where users reported being unable to bypass a "gratitude" payment page when retrieving packages [3] - Fengchao's representative stated that the problem was due to network anomalies during the peak period of Double Eleven, which caused a mismatch between the button and its actual position on the screen [3] - The company has since disabled the gratitude function on all small-screen cabinets and has issued refunds to affected users [3] Company Response - Fengchao confirmed that the affected cabinet was a new campus model with a smaller screen, which typically does not charge storage fees [3] - The representative emphasized that the gratitude payment page should normally allow users to skip the payment, but recent network issues caused the functionality to fail [3] - The company has taken steps to rectify the situation by closing the gratitude function on small-screen cabinets and providing explanations and refunds to users [3]