Financial Data and Key Metrics Changes - The company reported headline revenue growth of 17% and adjusted EPS growth of 46% in Q2 FY 2026, with revenue reaching $164.2 million, a 16.7% increase from $140.7 million in the prior year quarter [4][13] - Net income increased to $12.2 million from $9.3 million in the prior year quarter, driven by growth in higher-margin offshore regions and reduced SG&A expenses as a percentage of revenue [16][17] - Adjusted EBITDA reached a record of $20.7 million, or 12.6% of revenue, up from $16.5 million, or 11.8% of revenue in the same period last year [19] Business Line Data and Key Metrics Changes - Revenue growth was primarily driven by the health tech vertical, which grew by 35.1%, travel, transportation, and logistics by 20.2%, and retail and e-commerce by 17.2% [14] - The telecommunications vertical saw a decline of 23.1%, marking it as one of the smallest verticals [14] - Health tech now accounts for 17.4% of total revenue, up from 15.1% in the prior year quarter, while telecommunications decreased to 8.7% of revenue from 13.1% [20][21] Market Data and Key Metrics Changes - Offshore revenues grew by 16.2% compared to the prior year quarter, while nearshore locations grew by 8.5%, and onshore regions expanded by 27.5% [15] - The company’s highest margin offshore revenues comprised 52.3% of total revenue, reflecting a strategic focus on higher-margin delivery locations [15] Company Strategy and Development Direction - The company is focused on expanding its AI capabilities and strategic market presence, positioning itself as a leader in AI-powered customer experience [9][10] - The expansion into India is highlighted as a key growth vector, with plans to continue scaling operations in the region [8] - The company aims to maintain its leadership in BPO 3.0 by investing in talent and resources to support AI-driven growth [10][11] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company’s ability to sustain growth momentum, with expectations of further revenue and adjusted EBITDA guidance increases for the fiscal year [25][26] - The company anticipates a more consistent revenue flow throughout the year, moving away from historical seasonal spikes [33] Other Important Information - The company repurchased approximately 78,000 shares for $2.9 million during the quarter, with a total of 170,000 shares repurchased for $5.6 million in the fiscal year [24] - The company ended the quarter with a net cash position of $14 million, consistent with the previous fiscal year [24] Q&A Session Summary Question: Demand and impact of AI on the company - Management stated that the company has established itself as a leader in AI, which aids in winning new clients and enhances operational execution, contributing to market share growth [28][30] Question: Changes in revenue patterns due to business mix - Management indicated that the mix shift towards higher-margin sectors may lead to a more consistent revenue flow throughout the year, reducing the historical seasonal decline [32][34] Question: Gross margins and operating expenses - Management acknowledged that while gross margins have decreased year-over-year, SG&A expenses are growing at a slower rate than revenue, which is favorable for long-term margin trajectory [36][37]

Built for what's next. ibex Q2 FY2026 Earnings Call February 5, 2026 Bob Dechant, CEO Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect," "may," "will" and similar expressions are intended to identify forward-looking statements. Such forward- looking stateme ...

Core Viewpoint - Genpact is transitioning from a traditional BPO company to a digital compounding model, indicating a significant shift in its business strategy and operational focus [1]. Company Summary - The stock price of Genpact was approximately $40.9 at the time of the previous analysis, suggesting a potential for growth as the company evolves [1]. - The company has a market capitalization of around USD 2.5 billion, reflecting its size and position in the IT sector [1]. Industry Context - The shift towards a digital compounding model aligns with broader industry trends where companies are increasingly adopting digital solutions to enhance operational efficiency and drive growth [1].

Financial Data and Key Metrics Changes - Revenue for Q3 2025 was $767 million, slightly up sequentially and in line with guidance, but down 1.8% year-over-year from $781 million in Q3 2024 [5][11] - Adjusted EBITDA for the quarter was $40 million, up from $32 million in Q3 2024, with an adjusted EBITDA margin of 5.2%, up 110 basis points year-over-year [6][12] - The net leverage ratio increased to 3.2 times due to cash flow items, with total cash on the balance sheet at approximately $264 million [15][16] Business Line Data and Key Metrics Changes - Commercial segment adjusted revenue was $367 million, down 4.7% year-over-year, primarily due to volume declines from the largest client, although the top 25 commercial accounts grew year-over-year [12][13] - Government segment adjusted revenue was down 6.7% at $238 million, attributed to implementation impacts and a client canceling an implementation [13] - Transportation segment adjusted revenue increased by 14.9% year-over-year to $162 million, driven by strong equipment sales in the international transit business [14] Market Data and Key Metrics Changes - New business Annual Contract Value (ACV) signed in Q3 was $111 million, consistent with the prior year, while Year-to-date new business ACV is up 5% compared to the same period in 2024 [10] - The qualified ACV pipeline remains strong at $3.4 billion, up 9% year-over-year, driven by opportunities in the federal space [11] Company Strategy and Development Direction - The company is focused on portfolio rationalization and enhancing its technology capabilities, particularly in AI initiatives [7][19] - A new board member with significant industry experience was added to strengthen the board [8] - The company is revising its commercial go-to-market strategy to improve client penetration and sales execution [21][47] Management Comments on Operating Environment and Future Outlook - Management noted the impact of the government shutdown on deal timing but expressed confidence in achieving adjusted EBITDA margin targets between 5% and 5.5% for the year [18][20] - The company anticipates that once the government shutdown concerns are resolved, cash flow metrics will improve [7][16] - Management remains optimistic about future growth, citing pent-up demand and ongoing sales pipeline expansion [23][24] Other Important Information - The company completed refinancing of its revolving credit facilities, simplifying its balance sheet [15][22] - Adjusted free cash flow for the quarter was negative $54 million, impacted by timing items related to contract amendments and post-implementation phases [16] Q&A Session Summary Question: How much of the pipeline actually closed this quarter? - Management indicated that the government shutdown affected the timing of deal closures, but they expect a gradual improvement as approvals resume [29] Question: How is productivity or quality gains from GenAI being measured? - Management highlighted the use of GenAI in fraud reduction and customer experience improvements, with ongoing evaluations of how to share benefits with clients [30][31] Question: Are there any stranded costs left to tackle? - Management confirmed that they are through the initial phase of stranded costs and are continuously optimizing costs across the organization [35] Question: Are there changes to contract clauses to reduce churn risk? - Management stated that the revenue stream remains unaffected by the government shutdown, and they do not see a need to change the contract model at this time [36] Question: What does the client mix look like for AI endeavors? - Management noted that healthcare is a significant focus area for AI initiatives, with opportunities in both commercial and government sectors [43][44] Question: What are the growth opportunities on the commercial side? - Management emphasized the need for better client penetration and the deployment of new software licensing opportunities to drive growth [46][47]

Financial Data and Key Metrics Changes - In Q3 2025, the company achieved record revenue of $298.7 million, reflecting a 17% year-over-year growth rate [8][20] - Adjusted EBITDA for the quarter was $63.5 million, resulting in an adjusted EBITDA margin of 21.2% [8][24] - Adjusted earnings per share (EPS) was $0.42, representing approximately 14% year-over-year growth [8][25] - The company ended the quarter with $210 million in cash and a net debt-to-adjusted EBITDA ratio of less than 0.2 times [8][26] Business Line Data and Key Metrics Changes - The Digital Customer Experience (DCX) service line saw single-digit year-over-year growth of approximately 6%, with revenue of $164.2 million [13][23] - Trust and Safety revenue increased by 19.1% year-over-year, driven by the social media vertical, totaling $75.8 million [13][23] - AI Services experienced significant growth of 60.8% year-over-year, resulting in $58.7 million in revenue [15][24] Market Data and Key Metrics Changes - Revenue from clients outside the top 20 grew approximately 6% year-over-year, while revenue from the top 10 and top 20 clients represented 60% and 71% of total revenue, respectively [21][22] - The company generated 54% of its revenues in the Philippines, 13% in India, 11% in the United States, and 22% from the rest of the world [22] Company Strategy and Development Direction - The company plans to shift from selling time-based services to selling solutions that combine technology and talent, focusing on AI consulting and services [9][11] - Investments will be significantly increased in agentic AI consulting and AI services, with a focus on automation and efficiency [9][11] - The company aims to enhance shareholder returns while pursuing a capital allocation strategy that supports long-term growth [12] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the slowing growth in the BPO industry but emphasized the company's strong performance relative to competitors due to operational excellence [9][12] - The company expects full-year 2025 revenue between $1.173 billion and $1.175 billion, representing approximately 18% year-over-year growth [17][27] - For Q4, the company anticipates revenue of $302 million to $304 million, reflecting approximately 11% year-over-year growth [17][28] Other Important Information - The proposed take-private transaction was terminated due to insufficient shareholder approval, which management views as a testament to high valuation expectations [5][6] - The company is committed to maintaining a strong balance sheet while investing in AI transformation initiatives [48] Q&A Session Summary Question: Plans operationally post-take-private transaction - Management plans to follow a strategy similar to what would have been pursued as a private company, focusing on AI transformation and investments in agentic AI consulting [33] Question: Outlook for sequential growth in Q4 - Management expects 11% year-over-year growth in Q4, with 9% growth when excluding the largest client, due to challenging comparisons from the previous year [38] Question: Sustainability of AI services growth - Management is confident that AI services will sustain double-digit growth over the long term, despite project-based revenue fluctuations [49] Question: Durability of spend from the largest customer - The relationship with the largest customer remains strong, with continued growth expected, although the pace may not match the previous year [52] Question: Investment strategy and its impact on P&L - Management indicated that they are still in the early stages of their investment cycle, with significant improvements in internal processes already observed [55]

ibex Q1 FY2026 Earnings Call November 6, 2025 Bob Dechant, CEO Built for what's next. Disclaimer This presentation includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. All statements contained in this presentation, other than statements of historical facts, are forward-looking statements. The words "believe," "estimate," "expect," "may," "will" and similar expressions are intended to identify forward-looking statements. Such forward- looking stateme ...

Core Insights - ibex has been awarded the Enterprise-Based Education and Training (EBET) accreditation by TESDA, marking it as the first and only accredited enterprise in Central Visayas [1][3][8] - The partnership with TESDA aims to enhance ibex's hiring capabilities and positively impact the Bohol community through industry-aligned training [2][3] - The accreditation allows ibex to provide Contact Center Services Training, addressing critical learning gaps in communication, quality standards, and English proficiency essential for the call center industry [4] Company Commitment - ibex's collaboration with TESDA reflects its commitment to the Bohol community and the development of world-class Filipino talent [3] - The company aims to contribute to the economic development of the region by offering training that leads to meaningful careers [3] Training Program Details - The five-year accreditation program enables ibex to deliver a 144-hour training course, culminating in a nationally recognized TESDA certificate for participants [4] - TESDA scholarships are available, offering up to 100% free tuition and training allowances for qualified enrollees [4] Company Overview - ibex operates with over 15,000 employees across ten sites in the Philippines, setting standards for employee engagement and innovation [5] - The company manages nearly 170 million customer interactions annually, leveraging a global team of over 33,000 employees and advanced technology [7]

Core Insights - Genpact is transitioning from a legacy BPO player to a digital-first transformation partner, driven by its Advanced Technology Solutions (ATS) [1] Group 1 - The company is experiencing a significant change in its business profile, indicating a strategic shift towards digital transformation [1] - Advanced Technology Solutions (ATS) is identified as the main driver of this transformation, suggesting a focus on integrating advanced technologies into their service offerings [1]

Core Insights - The deal market for IT firms is expected to exceed $14 billion in 2024, driven by a surge in deal activity as companies navigate high costs and AI-led optimization pressures [1][12] - India's software services exporting industry, valued at $283 billion, is seeing a significant number of large deals, typically priced at $100 million and above, with over 600 engagements up for renewal in the second half of 2025 [2][12] Deal Activity - In the first half of 2023, approximately $1.3 billion worth of mega deals were in the renewal process, covering around 70% of global IT deal momentum [5][12] - The number of mega awards (annual contract value of $100 million or more) has been increasing over the past 24 months, indicating strong large deal activity expected to continue into 2025 [5][12] Market Dynamics - The current market conditions reflect a mix of "confident" and "guarded" optimism, with a focus on cost optimization and tight discretionary spending due to high uncertainty [10][13] - Clients are seeking significant discounts during renewals and are increasingly interested in AI-led benefits [10][13] Competitive Landscape - Major Indian IT companies like Tata Consultancy Services (TCS), Infosys, and Wipro are competing for a share of the lucrative renewal market, with TCS recently winning a $640 million order from Danish insurer Tryg [4][12] - The renewals include over 800 deals, particularly from financial services and manufacturing sectors, with some mega deals valued around $1.7 billion [4][12] Trends in Deal Sizes - While large deal momentum is increasing, overall deal sizes in the business process outsourcing (BPO) sector are shrinking, indicating a shift in spending patterns [6][7] - Smaller deals, averaging just under $100 million in total contract value, are seen as signs of discretionary spending that has been slow over the past 2-3 years due to macroeconomic and geopolitical stress [7][8]

Financial Performance - ibex achieved record fiscal year revenue of $558.3 million, a 10% increase year-over-year[12] - Q4 revenues increased by 18% compared to the prior year[12] - The company delivered a record fiscal year adjusted EBITDA of $72.0 million, up 10.4% from the previous year[12] - Adjusted EPS reached a record $2.75, a 30.7% increase year-over-year[12] - Adjusted net income was a record $43.0 million, up 12.1% from the prior year[12] - The strongest free cash flow quarter ever was $22.8 million in Q4, and a record $27.3 million for the year[12] Revenue Growth & Diversification - Retail & E-commerce grew by 24.5% year-over-year[19, 26] - HealthTech increased by 19.0% year-over-year[19, 26] - Travel, Transportation & Logistics increased by 10.0% year-over-year[19, 26] - The top 5 clients account for 35.5% of revenue, and the top 10 clients account for 54.2% of revenue[23]