Financial Data and Key Metrics Changes - In Q1 2026, total revenue reached $181.4 million, near the high end of guidance, reflecting strong execution across the business [33] - Service revenue was $176.3 million, above the high end of guidance, showing a 2% year-over-year improvement [33] - Gross margin was 67.8%, down year-over-year and sequentially, primarily due to a shift towards usage-based communication platform revenue [34] - Cash flow from operations exceeded $11 million for the quarter, with $82.2 million in cash, cash equivalents, and restricted cash at quarter-end [36] Business Line Data and Key Metrics Changes - Consumption-based revenue, primarily from CPaaS solutions, grew more than 30% year-over-year [14] - Usage-based revenue accounted for approximately 17% of total service revenue, up from 12% in Q1 2025 [33] - Revenue from customers using three or more products now accounts for about one-third of annual subscription revenue [22] Market Data and Key Metrics Changes - Adoption of the intelligent customer assistant rose 75% year-over-year, with voice interactions growing more than 7x year-over-year [18] - 8x8 is recognized as a top five Operator Connect partner worldwide, enhancing visibility in the ecosystem [17] Company Strategy and Development Direction - The company is transitioning from SKU-based selling to outcome-based selling, focusing on solutions rather than features [19] - The product roadmap includes enhancements with AI-enabled tools and a modern intuitive interface to improve customer outcomes [25] - The company is expanding internationally, targeting industries like retail, healthcare, and government [25] Management's Comments on Operating Environment and Future Outlook - Management noted that the headwinds from the Fuse upgrade are receding, with expectations of a 1.5% growth headwind for the next year [50][52] - Despite macro pressures, only 17% of enterprises plan to reduce customer engagement budgets, indicating a strong market for customer experience solutions [9] - The company remains confident in its long-term growth strategy and ability to execute against it, despite anticipated lower gross margins due to the growth of communications platform solutions [40] Other Important Information - The company made a $15 million term loan prepayment during Q1, reducing total debt by 40% since August 2022 [32] - Stock-based compensation as a percentage of revenue was 3.5%, reflecting a downward trend in this expense [36] Q&A Session Summary Question: What does the headwind from the Fuse migration look like? - The Fuse headwind to growth is about 3% in the last quarter, with expectations to retain roughly half of the remaining Fuse revenue as customers migrate to the 8x8 platform [49][50] Question: How do you see the margin profile evolving? - The usage-based margin profile is lower but growing faster, with expectations of a 1% to 2% increase in usage-based revenue per quarter [53][54] Question: How does the company weigh buying versus building in the AI space? - The company prefers building and partnering over buying, focusing on in-house AI development and partnerships with best-in-breed providers [58] Question: Are there any trends in legacy migrations? - The company is seeing a tailwind from legacy vendors facing challenges, which is beneficial for overall industry performance [63] Question: What is the growth outlook for the CPaaS business geographically? - The Asia business is growing rapidly, over 30% year-over-year, with traction also seen in the UK and the US [78]

Core Insights - Sinch reported net sales of SEK 6,616 million for the second quarter of 2025, a decrease from SEK 7,041 million, with organic growth at 2% and a negative currency impact of 8% [3] - The gross profit for the quarter was SEK 2,322 million, down from SEK 2,386 million, but increased organically by 6% despite a 9% negative currency effect [3] - EBITDA for the quarter was SEK 760 million, a decline from SEK 792 million, with a 4% organic increase and an 8% negative currency impact [3] - Adjusted EBITDA remained stable at SEK 869 million, reflecting an 8% organic growth while facing an 8% negative currency effect [3] - The profit after tax was SEK 25 million, down from SEK 95 million, leading to basic and diluted earnings per share of SEK 0.03, compared to SEK 0.11 in the previous year [3] - Free cash flow decreased to SEK 523 million from SEK 903 million, with cash conversion at 39% [3] - Net debt in relation to Adjusted EBITDA was reduced to 1.3 from 1.7 [3] Significant Events - Jonas Dahlberg joined as CFO on April 1, 2025 [3] - Sinch announced a partnership with Authvia for payment-enabled messaging [3] - Sinch was recognized as a leader in RCS by ROCCO [3] - The company launched Mailgun Inspect and published a market study on customer communications [3] - IDC recognized Sinch as a leader in CPaaS [3] - Robert Gerstmann was appointed interim CPO [3] - The Board of Directors decided to initiate share buybacks [3] - Sinch is supporting AI-based communications through the implementation of Model Context Protocol (MCP) [3] - An extraordinary general meeting for shareholders was called [3] Financial Overview - For the first half of 2025, net sales were SEK 13,665 million, slightly down from SEK 13,833 million, with organic growth at 3% and a negative currency impact of 4% [3] - Gross profit for the first half was SEK 4,730 million, up from SEK 4,698 million, with a 4% organic increase despite a 3% negative currency effect [3] - EBITDA for the first half was SEK 1,500 million, down from SEK 1,560 million, with a 1% organic decrease and a 2% negative currency impact [3] - Adjusted EBITDA increased to SEK 1,758 million from SEK 1,661 million, reflecting an 8% organic growth with a 2% negative currency effect [3] - The loss after tax for the first half was SEK -23 million, compared to a profit of SEK 5 million in the previous year [3] - Basic and diluted earnings per share were both SEK -0.03, compared to SEK 0.01 in the previous year [3] - Free cash flow for the first half was SEK 419 million, down from SEK 1,327 million due to a temporary increase in working capital [3]

Summary of Twilio Conference Call Company Overview - **Company**: Twilio - **CEO**: Khozema Shipchandler - **Industry**: Cloud Communications Key Points and Arguments Company Transformation - Twilio has undergone significant changes in the last two years, particularly under the leadership of the new CEO, focusing on financial rigor and operational discipline [5][6][8] - The company has shifted from cash burn to generating significant cash flow and achieving GAAP profitability, with high teen margins [6][9] - A reduction in workforce was part of the restructuring, aimed at aligning the company’s size with its strategic goals [8][9] Strategic Focus - Twilio is concentrating on three to five high-efficacy growth bets rather than spreading resources too thin across multiple initiatives [5] - The integration of communications, data, and AI is positioned as the core value proposition, enhancing customer engagement and driving revenue [11][12][19] Product Development and AI Integration - Twilio has launched products like Conversation Relay, which integrates customer data with communication channels, enhancing user experience [17][19] - The company emphasizes the importance of AI in improving customer interactions, particularly in voice communications, where AI can handle emotional nuances better than text [32][35] - AI capabilities are being integrated into existing products, with a focus on making these technologies accessible and easy to use for customers [20][23][66] Market Position and Competitive Advantage - Twilio claims a unique position in the market, combining data capabilities with communication and AI, which competitors have not achieved [19] - The company is focused on cross-selling opportunities, with 63% of customers currently using only one product, indicating significant growth potential [52][53] Growth Drivers - The growth strategy includes enhancing self-service capabilities and improving the experience for Independent Software Vendors (ISVs) [44][45] - Partnerships, particularly with Microsoft, are seen as a way to leverage technology and expand market reach [60][62] Financial Performance and Margin Expansion - Twilio aims to increase operating margins from 16% to 21-22% over the next few years, driven by operational efficiencies and product innovations [64][70] - The company is focused on maintaining a flat headcount while leveraging AI and automation to improve operational efficiency [66][69] Future Outlook - The company is optimistic about the growth trajectory, with expectations of double-digit growth driven by product innovation and market expansion [43][47] - The integration of new products and the focus on high ROI solutions are expected to enhance customer satisfaction and drive revenue growth [49][70] Additional Important Insights - The company has seen a resurgence in voice communications, with AI playing a crucial role in enhancing customer service interactions [31][32] - Twilio's approach to monetizing AI involves packaging it within broader service offerings rather than as standalone products [27][30] - The emphasis on creating enriching customer experiences through personalized communication is a key differentiator for Twilio [12][14]

Financial Data and Key Metrics Changes - Twilio reported Q1 2025 revenue of $1,172,000,000, representing a 12% year-over-year increase, marking the third consecutive quarter of double-digit revenue growth [5][15][20] - Non-GAAP income from operations reached a record $213,000,000, up 34% year-over-year, with a non-GAAP operating margin of 18.2%, an increase of 300 basis points year-over-year [15][18][20] - Free cash flow for the quarter was $178,000,000, despite a $122,000,000 payment related to annual cash bonuses [19][20] Business Line Data and Key Metrics Changes - Revenue from the Communications business was $1,097,000,000, up 13% year-over-year, driven by growth in messaging both in the U.S. and internationally [15][16] - Segment revenue was $76,000,000, reflecting a 1% year-over-year increase, with improvements in leading indicator metrics such as AE productivity and win rates [16][18] - The dollar-based net expansion rate for the Communications segment was 108%, while the Segment's rate was 94% [17] Market Data and Key Metrics Changes - All top five verticals, including financial services, tech, professional services, retail, and e-commerce, experienced growth in Q1 [29][30] - International messaging revenue mix increased year-over-year for the first time in over two years, contributing to the overall growth [60] Company Strategy and Development Direction - The company is focused on innovation, particularly in AI-driven products, and aims to enhance customer relationships through its platform [7][8][10] - Twilio is leveraging partnerships, such as with Eleven Labs, to enhance its AI voice capabilities and expand its product offerings [8][9] - The company is committed to maintaining price discipline and pursuing growth in international markets [60] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about Q2 and the remainder of the year, noting that there have been no significant adverse impacts from the macro environment as of April [6][21] - The company is taking a prudent approach to its outlook, incorporating conservatism in its guidance due to potential macro risks [21][30] - Management highlighted strong customer engagement and usage, indicating a healthy business environment despite broader economic uncertainties [21][52] Other Important Information - Twilio was recognized as a leader in the IDC MarketScape for CPaaS and by Omnia for its CDP universe leadership [10] - The company authorized a $2,000,000,000 share repurchase program, targeting to return an average of 50% of annual free cash flow to shareholders from 2025 through 2027 [20] Q&A Session Summary Question: What drove the upside to growth in the Communications segment in Q1? - Management noted broad strength across the business, particularly in messaging, with all top five verticals showing growth [28][29] Question: How do you see voice playing out over the medium term? - Management indicated that voice, driven by AI, is gaining traction, with increased interest from both new and existing customers [34][36] Question: Can you elaborate on multi-product adoption? - Management reported strong growth in customers adding multiple channels, particularly in advanced features and software add-ons [41][42] Question: How are you addressing competition in the market? - Management emphasized the importance of providing compelling solutions and differentiating through a broad set of capabilities [110] Question: What is the breakdown of use case mix across transactional versus marketing in messaging? - Management stated that the use case mix is roughly evenly split between verification, customer notification, and marketing [116]