Q2 2025 Earnings Results August 7, 2025 1 Legal Disclaimer This presentation and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws, including statements about our future performance and goals. These statements involve substantial risks and uncertainties as further described in the Appendix, as well as in our most recent periodic reports filed with the SEC, including our Annual Report on Form 10-K and subsequent Quarterly Reports on Form 10- ...

Summary of Twilio Conference Call Company Overview - **Company**: Twilio - **CEO**: Khozema Shipchandler - **Industry**: Cloud Communications Key Points and Arguments Company Transformation - Twilio has undergone significant changes in the last two years, particularly under the leadership of the new CEO, focusing on financial rigor and operational discipline [5][6][8] - The company has shifted from cash burn to generating significant cash flow and achieving GAAP profitability, with high teen margins [6][9] - A reduction in workforce was part of the restructuring, aimed at aligning the company’s size with its strategic goals [8][9] Strategic Focus - Twilio is concentrating on three to five high-efficacy growth bets rather than spreading resources too thin across multiple initiatives [5] - The integration of communications, data, and AI is positioned as the core value proposition, enhancing customer engagement and driving revenue [11][12][19] Product Development and AI Integration - Twilio has launched products like Conversation Relay, which integrates customer data with communication channels, enhancing user experience [17][19] - The company emphasizes the importance of AI in improving customer interactions, particularly in voice communications, where AI can handle emotional nuances better than text [32][35] - AI capabilities are being integrated into existing products, with a focus on making these technologies accessible and easy to use for customers [20][23][66] Market Position and Competitive Advantage - Twilio claims a unique position in the market, combining data capabilities with communication and AI, which competitors have not achieved [19] - The company is focused on cross-selling opportunities, with 63% of customers currently using only one product, indicating significant growth potential [52][53] Growth Drivers - The growth strategy includes enhancing self-service capabilities and improving the experience for Independent Software Vendors (ISVs) [44][45] - Partnerships, particularly with Microsoft, are seen as a way to leverage technology and expand market reach [60][62] Financial Performance and Margin Expansion - Twilio aims to increase operating margins from 16% to 21-22% over the next few years, driven by operational efficiencies and product innovations [64][70] - The company is focused on maintaining a flat headcount while leveraging AI and automation to improve operational efficiency [66][69] Future Outlook - The company is optimistic about the growth trajectory, with expectations of double-digit growth driven by product innovation and market expansion [43][47] - The integration of new products and the focus on high ROI solutions are expected to enhance customer satisfaction and drive revenue growth [49][70] Additional Important Insights - The company has seen a resurgence in voice communications, with AI playing a crucial role in enhancing customer service interactions [31][32] - Twilio's approach to monetizing AI involves packaging it within broader service offerings rather than as standalone products [27][30] - The emphasis on creating enriching customer experiences through personalized communication is a key differentiator for Twilio [12][14]

Core Viewpoint - Needham analyst Joshua Reilly maintains a Buy rating on Twilio (TWLO) with a price target of $125, expressing positive sentiment after attending the Twilio Signal customer conference, highlighting increased product usage and favorable customer feedback [1][2]. Group 1: Company Performance and Strategy - Reilly noted an increasing pipeline of projects and a more efficient implementation process utilizing AI, which positions Twilio strategically for cross-selling opportunities, particularly with the recent Microsoft partnership [2][4]. - The collaboration with Microsoft enhances Twilio's capabilities in building multi-channel AI agents and improving customer engagement through advanced features like Twilio Agent Copilot [3][7]. - Twilio has addressed many operational challenges over the past 24 months, allowing a stronger focus on product development and customer benefits moving forward [4][9]. Group 2: Product Development and Customer Experience - Twilio is working to streamline the billing process for its services, which currently operate on separate platforms, to improve customer experience and facilitate easier bundling [5][6]. - The company launched several new products at the Signal 2025 event, with Verify and Lookup receiving particularly positive feedback from customers [7][8]. - Discussions with management indicated a projected growth trajectory for voice volumes that could significantly exceed 2024 levels, reflecting sustained optimism among partners and customers [9][10]. Group 3: Financial Projections - Reilly projects fiscal 2025 revenue for Twilio at $4.82 billion and earnings per share (EPS) at $4.45, indicating confidence in the company's financial outlook [10].