Core Insights - EngageLab has successfully deployed its AppPush and WhatsApp Business API solutions for E-GetS, enhancing user engagement and operational efficiency across Southeast Asia [1][8] - E-GetS is a prominent local services and e-commerce platform in Southeast Asia, with over 3 million app downloads and a diverse service offering [2][4] Group 1: E-GetS Overview - E-GetS operates in Cambodia, Laos, Thailand, and Vietnam, providing services such as food delivery, group buying, e-commerce, and digital payments [2] - The platform serves millions of users in a multilingual and multicultural environment, highlighting its extensive reach and adaptability [2] Group 2: Challenges Faced - E-GetS encountered challenges due to rapid expansion, including fragmented device ecosystems and network instability in Southeast Asia [4][5] - The company faced difficulties in reaching users in their preferred languages and limited engagement on traditional channels [5] Group 3: EngageLab Solutions - EngageLab's AppPush solution addresses the region's fragmented device ecosystem and network issues, ensuring reliable push notification delivery [5][6] - The solution integrates with major channels and adapts notification content to users' language settings, enhancing user experience [6] Group 4: Performance Improvements - E-GetS achieved up to 40% higher delivery rates for notifications compared to industry benchmarks, ensuring critical messages reach users [7] - The implementation of EngageLab's solutions resulted in an 18% increase in Daily Active Users (DAU) and a 22% improvement in order completion rates [10] - Operational costs were reduced by over 20% due to more efficient messaging and cost controls [10]

Core Insights - EngageLab has partnered with J&T CARGO to enhance logistics operations in Indonesia through the deployment of its AppPush solution, resulting in improved efficiency and customer satisfaction [1][10] Company Overview - J&T CARGO is a leading freight service brand under J&T Group, providing reliable logistics solutions to millions of merchants and consumers in Indonesia through a robust delivery network and advanced digital management capabilities [2] - The company has developed four core applications to support its logistics operations, which are essential for timely and reliable push notifications [2][7] Business Challenges - Rapid business expansion led to the need for multiple mobile applications, increasing the complexity of push notification demands for couriers and operations staff [4] - The reliance on Firebase Cloud Messaging (FCM) posed limitations in handling large-scale concurrency and providing localized services [5] Solution Implementation - J&T CARGO selected EngageLab AppPush for its multi-channel integration, which significantly enhances message delivery rates across various devices and network conditions [6][8] - The platform can process over 12 billion messages per day and supports millions of concurrent pushes per second, addressing the need for large-scale task distribution during peak logistics periods [8] Messaging Strategies and Insights - EngageLab AppPush offers flexible messaging strategies, including scheduled, segmented, and personalized notifications, allowing J&T CARGO to tailor communications based on operational needs [9] - The platform provides real-time delivery monitoring and analytics, enabling continuous optimization of messaging approaches [9] Results Achieved - Since implementing EngageLab AppPush, J&T CARGO has experienced over a 40% increase in message delivery rates, leading to faster responses from couriers and improved operational efficiency [10][12] - Push latency has been reduced significantly, with critical notifications reaching staff within 1–3 seconds, enhancing overall service quality [12]

Core Insights - EngageLab has partnered with a prominent Chinese tea beverage brand to support its global expansion through enhanced AppPush notification capabilities [1][2] - The tea brand has successfully established thousands of stores in over 100 countries, positioning itself as a leading player in the fresh-made tea beverage sector [1][2] Group 1: Partnership and Expansion - EngageLab's AppPush solution has significantly improved the tea brand's overseas notification services, addressing challenges such as unstable channel quality and unreliable message delivery [2] - The brand's global expansion strategy includes presenting Eastern tea culture through a modern lens, leveraging premium original leaf tea [1][2] Group 2: Improvements Achieved - Message delivery rates improved by approximately 40% due to EngageLab's integration of international mainstream system channels and major smartphone manufacturer push channels [2] - EngageLab's dynamic AppKey switching function allows the brand to implement independent push strategies and marketing campaigns tailored to different markets, reducing development costs [2] - EngageLab has established distributed data centers in strategic locations worldwide to ensure compliance with local privacy regulations, enhancing data handling for the brand [2] Group 3: EngageLab Overview - EngageLab is a leading AI-powered omnichannel customer engagement solution provider, delivering over 1 million messages every second across various channels [3] - The company supports businesses in over 220 countries and regions, focusing on innovation and performance to enhance customer interactions [3]

Core Insights - EngageLab has launched two new features, Smart Push and Push Plan, aimed at enhancing user engagement and marketing efficiency for global e-commerce businesses, with early adopters reporting over 30% increases in click-through rates [1][2][9] Feature Summaries Smart Push - Smart Push predicts the optimal time for delivering push notifications based on users' activity patterns, ensuring messages arrive at their personal "golden moment" [3][9] - This feature is available for a limited-time free trial via the EngageLab dashboard [5] Push Plan - Push Plan provides a centralized command center for managing complex promotional campaigns, allowing for multi-wave, multi-segment, and multi-content strategies [7][10] - It offers holistic performance insights, tracking key metrics like delivery rate, click rate, and conversions across the entire campaign lifecycle [10] Advantages of New Features - Higher click-through rates and increased conversion efficiency are reported due to delivering messages when users are most active [9] - Enhanced user experience by avoiding interruptions and fostering positive brand perception [9] - Flexibility in operations with full support via API and Web Portal for easy task management and strategy optimization [10] Company Overview - EngageLab is a leading AI-powered omnichannel customer engagement solution provider, supporting businesses in over 220 countries and regions, delivering more than 1 million messages every second [12]