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Launching Today: Infosys Customer Experience Suite for Salesforce
Prnewswire· 2025-10-10 10:25
Core Insights - Infosys has launched the Infosys Customer Experience Suite for Salesforce, enhancing its collaboration with Salesforce to support enterprises in their digital transformation initiatives [1][4] - The suite leverages Infosys Topaz and Salesforce's agentic AI capabilities to automate customer interactions, streamline processes, and enhance personalization [2][4] - The solutions aim to drive measurable efficiencies across sales, services, and marketing channels, ensuring operational success for enterprises [2][4] Company Developments - Infosys deployed Agentforce SDR to improve the sales process for a leading research institute, significantly reducing response times and addressing inefficiencies [3] - A renowned media house transformed its customer service operations using Salesforce's agentic AI solutions, resulting in reduced transactional inquiries and improved customer satisfaction scores [3] - The collaboration with Fluido, an Infosys company, has been pivotal in driving Salesforce-powered transformations for clients, including VTT, a leading research organization in Europe [4][5] Technology and Innovation - The Agentforce platform represents a new evolution in AI services, utilizing generative AI and agentic AI capabilities to enhance enterprise and customer operations [4] - Infosys emphasizes the integration of cutting-edge technology and a deep understanding of client needs to foster sustainable growth and productivity in an AI-driven environment [4][5] - The solutions are designed to ensure compliance with ethical and regulatory standards while supporting real-time decision-making and dynamic customer interactions [2][4]
Infosys Extends Strategic Collaboration with Sunrise to Accelerate IT Transformation and Power AI Future
Prnewswire· 2025-09-23 10:12
Core Insights - Infosys is expanding its strategic collaboration with Sunrise to enhance IT transformation and customer experience through advanced technology solutions [1][4]. Group 1: Collaboration and Objectives - The partnership aims to create a modern, agile, and secure technology foundation for Sunrise, focusing on IT transformation, data security, operational agility, and future AI integration [1][2]. - Infosys has been instrumental in streamlining Sunrise's IT landscape by consolidating multiple vendors and transitioning various applications, which is crucial for advancing Sunrise's IT transformation [2][3]. Group 2: Technological Advancements - Infosys will leverage its expertise in AI, analytics, and data, including its AI-first offering, Infosys Topaz, to help Sunrise become an AI-powered organization [3]. - The collaboration is expected to unlock new business value for Sunrise by enhancing operational speed, efficiency, and quality through data-driven insights and intelligent automation [3][4]. Group 3: Leadership Statements - Anna Maria Blengino, CIO of Sunrise, emphasized the importance of customer experience in their technology transition, highlighting the collaborative efforts between Sunrise and Infosys [4]. - Upendra Kohli from Infosys noted that the partnership reflects a shared vision for the future of telecommunications, focusing on innovation and data security [4].
Redburn Atlantic Initiates Coverage on Infosys (INFY) With a Sell Rating
Yahoo Finance· 2025-09-11 16:49
Infosys (NYSE:INFY) is one of the best growth stocks under $50 to buy now. In a report released on September 3, Harry Read from Redburn Atlantic initiated coverage on Infosys (NYSE:INFY) with a Sell rating and a price target of $12.00. Microsoft (MSFT) Unveils AI-Powered ‘Copilot Mode’ for Edge Browser In other news, Infosys (NYSE:INFY) announced a multi-year strategic collaboration with One Bright Kobe on September 2. One Bright Kobe operates Glion Arena Kobe, which is a new multi-purpose arena in Kobe, ...
Infosys and HanesBrands Inc. Collaborate to Unlock Hyper Productivity and AI-Driven Efficiency
Prnewswire· 2025-09-11 12:24
Accessibility StatementSkip Navigation Ten-year alliance leverages Infosys AI-first platforms to drive innovation, efficiency and agility across HanesBrands' IT Landscape BENGALURU, India, Sept. 11, 2025 /PRNewswire/ --Â Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced a strategic alliance with HanesBrands Inc. (NYSE: HBI), a global leader in everyday iconic apparel. Under this ten-year engagement, Infosys will serve as HanesBr ...
As Agentic AI Gains Traction, 86% of Enterprises Anticipate Heightened Risks, Yet Only 2% of Companies Meet Responsible AI Gold Standards
Prnewswire· 2025-08-14 10:09
Core Insights - 95% of enterprises have faced AI-related incidents, highlighting a significant gap between AI adoption and responsible AI readiness, which exposes them to reputational risks and financial losses [1][4] - 78% of companies view responsible AI (RAI) as a driver for business growth, yet only 2% have adequate RAI controls in place [1][4] AI Risks and Impact - The report indicates that 77% of organizations have reported financial losses due to poorly implemented AI, and 53% have experienced reputational damage from AI-related incidents [2][3] - 39% of executives characterize the damage from AI issues as "severe" or "extremely severe" [4] Responsible AI Implementation - RAI capability is inconsistent across enterprises, with only 2% classified as "RAI leaders" meeting full standards, while 15% are "RAI followers" meeting three-quarters of the standards [4] - RAI leaders experience 39% lower financial losses and 18% lower severity from AI incidents compared to others [4] Executive Perspectives - 86% of executives aware of agentic AI believe it will introduce new risks and compliance issues [4] - 78% of senior leaders see RAI as beneficial for revenue growth, and 83% believe future AI regulations will encourage more initiatives [4] Recommendations for Enterprises - Companies are advised to shift from viewing RAI as a compliance obligation to a strategic advantage, focusing on building scalable and trusted AI systems [4][5] - Establishing a centralized RAI office is recommended to monitor risks and set policies as AI scales [5][10]
Infosys Collaborates with RWE AG to Drive Automated Digital Workplace Transformation
Prnewswire· 2025-07-28 10:22
Core Insights - Infosys has announced a strategic collaboration with RWE to enhance operational efficiency through automated digital workplace transformation [1][2] - The partnership aims to implement solutions that automate processes and provide self-service options, aligning with RWE's goals for operational excellence [1][2] Group 1: Collaboration Details - Infosys has been a trusted partner of RWE for over 12 years, supporting various modernization and business transformation initiatives [2] - The collaboration will focus on user centricity and sustainability, utilizing tools such as automated Office 365 migration, collaboration apps, and Azure-powered conversational bots [2][3] - The goal is to streamline business operations and enhance employee experience through advanced digital workplace solutions [2][3] Group 2: Leadership Statements - Gülnaz Öneş, Group CIO of RWE, highlighted the importance of modern technologies in achieving sustainability and efficiency goals, emphasizing the value created through the partnership with Infosys [3] - Ashiss Kumar Dash from Infosys stated the commitment to empower RWE in becoming a leading all-digital enterprise in Europe, focusing on enhancing operational capabilities and delivering exceptional value to customers [3] Group 3: Infosys Overview - Infosys is recognized as a global leader in next-generation digital services and consulting, with over 320,000 employees supporting clients in 59 countries [4] - The company emphasizes an AI-first approach and continuous improvement through the transfer of digital skills and expertise [4]
Infosys: Industry-leading Sequential Growth of 2.6% in CC, Driven by Differentiated Value Proposition in Enterprise AI
Prnewswire· 2025-07-23 12:05
Core Insights - Infosys reported Q1 revenues of $4,941 million, reflecting a year-on-year growth of 3.8% and a sequential growth of 2.6% in constant currency [1][6] - The company achieved large deal wins totaling $3.8 billion, with 55% classified as net new [1][2] - Operating margin stood at 20.8%, with a slight decline of 0.3% year-on-year [6] - Free cash flow generation was robust at $884 million, representing 109.3% of net profit [1][6] - The return on equity (ROE) improved by 140 basis points to 30.4% [1] Financial Performance - Revenue guidance for FY26 has been revised to a growth range of 1%-3% in constant currency [1][6] - Basic earnings per share (EPS) increased by 8.6% year-on-year to $0.20 [6][21] - Operating expenses increased, with selling and marketing expenses at $258 million and administrative expenses at $239 million [21] Strategic Collaborations - Infosys extended its strategic collaboration with Select Portfolio Servicing, Inc. to enhance operational efficiency through managed services [7] - A partnership with AIB was announced to accelerate digital transformation initiatives [7] - Infosys collaborated with E.ON for AI-powered digital workplace transformation across Europe [8] - The company also partnered with Yorkshire Building Society to support its digital transformation goals [8] Awards and Recognitions - Infosys was recognized as a Top 100 most valuable brand globally by Kantar BrandZ [12] - The company received accolades in multiple categories at the 2025 Asia Executive Team Survey by Extel [12] - Infosys BPM won the Diversity Charter Awards 2025 for its HR initiative supporting women in the workplace [12]
AI Takes Center Court, Infosys and FFT Unveil Innovative Fan Features for Roland-Garros 2025
Prnewswire· 2025-06-05 10:15
Core Insights - Infosys, in partnership with the French Tennis Federation (FFT), is enhancing fan experiences at Roland-Garros 2025 through AI technologies, marking its seventh year as the official AI and Digital Innovation Partner [1][5] - The innovations include AI Commentary, AI Stadium, and the Generative AI Poster Challenge, aimed at providing immersive and personalized experiences for fans [6][5] Group 1: AI Innovations - AI Commentary will deliver personalized match insights and highlights, enhancing the viewing experience by capturing the emotional highs and lows of matches [6] - AI Stadium allows fans to create their own 3D tennis arenas using advanced text-to-image generation, promoting a gamified and immersive experience [6] - The Generative AI Poster Challenge enables fans to generate AI-created videos using prompts related to tennis, with an immersive experience at the Infosys Fanzone [6] Group 2: Community Engagement - Infosys is collaborating with Fête le Mur (FLM) to support tech-enabled learning initiatives for underprivileged youth in Paris, including tennis-related learning modules [4] - A group of 60 students will have the opportunity to visit Roland-Garros and participate in AI and technology workshops led by Infosys experts [4] Group 3: Event Details - The Roland-Garros 2025 tournament is scheduled to take place from May 25 to June 8 [7] - In 2024, Roland-Garros attracted 675,080 spectators and was broadcast in 220 territories, highlighting its global significance [8]
Infosys outlines a bolder ESG Vision 2030; Aspires to become climate positive in 2030, expands global skilling and livelihood commitments
Prnewswire· 2025-06-04 10:13
Core Insights - Infosys has updated its Environmental, Social and Governance (ESG) Vision for 2030, reflecting bolder aspirations in areas such as climate change, water and waste management, digital skilling, and corporate governance [1][2] ESG Achievements - Achieved carbon neutrality for the sixth consecutive year in FY25 [5] - Increased water holding capacity by 4.3 billion liters through 11 lake rejuvenation projects across India during FY24 and FY25 [5] - Empowered over 125 million lives through TechForGood programs in e-governance, healthcare, and education [5] - Reached 13.3 million individuals through digital skilling initiatives [5] - Recognized as one of the World's Most Ethical Companies by Ethisphere for the fifth consecutive year [5] - First India-headquartered company to receive Binding Corporate Rules (BCR) approval from EU data protection authorities [5] Updated ESG Goals - Aim to achieve climate positivity by 2030, reducing carbon footprint across Scope 1, 2, and 3 GHG emissions, while remaining carbon neutral until 2029 [5] - Plan to extend digital skills to over 18 million people and create employment opportunities for more than 500,000 individuals [5] - Focus on transforming communities through Tech for Good initiatives, job creation, and CSR efforts [5] - Commitment to a diverse and inclusive Board to represent stakeholder interests [5] - Strive to lead in data privacy standards and information security practices across various business operations [5]
Infosys and E.ON Collaborate to Enable AI-Powered Digital Workplace Transformation
Prnewswire· 2025-05-27 06:52
Core Insights - Infosys has announced a strategic collaboration with E.ON to enhance digital transformation and operational efficiency for over 77,000 employees across Europe [1][2][3] - The partnership will leverage Infosys Topaz, an AI-first offering, to modernize operations and foster innovation through a product-centric and automated approach [2][3] - E.ON aims to transition into a fully digital energy company, focusing on sustainability and AI-driven business value [1][3] Company Overview - Infosys is a global leader in next-generation digital services and consulting, with over 300,000 employees operating in more than 56 countries [4] - The company specializes in helping clients navigate digital transformation powered by cloud and AI, emphasizing an AI-first core and continuous improvement through digital skills transfer [4]