Core Viewpoint - Full Truck Alliance Co. Ltd. (FTA) emphasizes its commitment to sustainability and technological innovation in its 2024 Environmental, Social and Governance (ESG) report, showcasing significant achievements in reducing carbon emissions and enhancing operational efficiency [1][2]. Group 1: Environmental Initiatives - FTA has made strides in green freight operations by utilizing intelligent freight-matching technology, resulting in a decrease in the "3E" rate from 38.97% in 2020 to 34.92% in 2024, leading to an estimated reduction of 32 million tCO₂e in carbon emissions and generating approximately RMB83 billion in economic value [3]. Group 2: Safety and Operational Standards - The company has implemented a three-tier management system and rapid-response protocols to enhance freight safety, achieving a 100% complaint resolution rate and a 90.35% customer satisfaction rate post-complaint handling. Additionally, 12 safety education courses were launched, attracting 780,000 participants in 2024, and a new cargo-recommendation tool reduced average empty-haul distances by 12.25 km per order [4]. Group 3: Employee Development - FTA prioritizes employee development as a key aspect of sustainable growth, enhancing its talent development framework and expanding employee benefits. An internal survey covering 78% of the workforce yielded an average satisfaction score of 4.52 out of 5, indicating ongoing improvements in workplace culture [5]. Group 4: Governance and Risk Management - The company has reinforced its corporate governance framework with a focus on data security and privacy, achieving Level III Information Security Protection Certification with no major data breaches reported. All employees completed annual business ethics training with a 100% participation and pass rate, highlighting FTA's commitment to transparent governance practices [6].