Core Viewpoint - The company, Wanwu Xingsheng (Aihuishou), has released its 2024 Environmental, Social, and Governance (ESG) report, setting a carbon reduction target for 2030, aiming for a 35% reduction in Scope 1 and 2 emissions and a 50% reduction in Scope 3 emissions compared to 2024 levels [2][4]. Environmental Initiatives - Wanwu Xingsheng has detailed its greenhouse gas emissions, reporting 0 tons for Scope 1, 5,004.18 tons for Scope 2, and 40,422.18 tons for Scope 3 emissions in 2024 [3][4]. - The company has achieved a total of 35.3 million transactions in second-hand goods in 2024 and disposed of 137,000 electronic products, reducing electronic waste by 21.92 tons [4]. - Innovations in green operations include a smart inventory management system that improved space efficiency by over 30% and increased storage capacity by 20% [4]. Social Responsibility - The company has expanded its offline stores to 1,861 and increased multi-category business capabilities to 673 stores, a year-on-year increase of 167% [5]. - A partnership with JD.com has been established to enhance the mobile trade-in experience for consumers [5]. Consumer Rights Issues - Wanwu Xingsheng has faced significant consumer complaints, with a completion rate of less than 30% for resolved issues despite a high response rate [6][15]. - Complaints include discrepancies between estimated and actual trade-in values, with differences ranging from 500 to 2,000 yuan [9]. - The company has introduced a quality inspection tool called "Ji Daxia" to improve the inspection process and enhance customer satisfaction [11][13]. Customer Service Improvements - The company has initiated a "one-time resolution rate improvement project" to enhance customer service response times and satisfaction [13]. - Despite high complaint handling rates of 99.9%, the actual resolution rates remain low, indicating a gap between reported performance and customer experience [15][18].