苹果9月10日发布了最新款iPhone 17和iPhone Air，iPhone 17在19日已经正式发售，iPhone Air也发售在 即，"对了，说到手机，你们换掉的旧手机一般都怎么处理的？""我在转转上买的这台iPhone16，整整 比新机便宜3000多呢""买卖二手手机，我推荐转转"……很快大家可能在抖音、B站上又要刷到一轮转转 的"硬广"了，随着AI在SaaS端的应用以及产品自然迭代周期，近两年手机换机潮有所加快，华为、小 米、荣耀、OPPO等国产新机发布频次也在加快，共同催化了二手手机市场的蓬勃发展，沙利文数据显 示，中国二手消费电子产品交易总额从2020年的2599亿元增长至2024年的7020亿元，其中手机交易额在 2024年占比达74%，预计到2029年有望增长至18456亿元，复合年度增长率达21.1%。 中国二手消费电子交易市场规模，图表来源：弗若斯特沙利文 以转转为代表的二手商品交易平台，主要解决的是高单价标品在二级市场的定价问题，商品有了二级市 场的定价，流转通道才算完全打开，定价体系的完善将推动交易效率大幅提升。不过不同于茅台类的二 级市场具备保值增值的潜力，转转平台上的商品主要是 ...

Core Viewpoint - The company, Wanwu Xingsheng (Aihuishou), has released its 2024 Environmental, Social, and Governance (ESG) report, setting a carbon reduction target for 2030, aiming for a 35% reduction in Scope 1 and 2 emissions and a 50% reduction in Scope 3 emissions compared to 2024 levels [2][4]. Environmental Initiatives - Wanwu Xingsheng has detailed its greenhouse gas emissions, reporting 0 tons for Scope 1, 5,004.18 tons for Scope 2, and 40,422.18 tons for Scope 3 emissions in 2024 [3][4]. - The company has achieved a total of 35.3 million transactions in second-hand goods in 2024 and disposed of 137,000 electronic products, reducing electronic waste by 21.92 tons [4]. - Innovations in green operations include a smart inventory management system that improved space efficiency by over 30% and increased storage capacity by 20% [4]. Social Responsibility - The company has expanded its offline stores to 1,861 and increased multi-category business capabilities to 673 stores, a year-on-year increase of 167% [5]. - A partnership with JD.com has been established to enhance the mobile trade-in experience for consumers [5]. Consumer Rights Issues - Wanwu Xingsheng has faced significant consumer complaints, with a completion rate of less than 30% for resolved issues despite a high response rate [6][15]. - Complaints include discrepancies between estimated and actual trade-in values, with differences ranging from 500 to 2,000 yuan [9]. - The company has introduced a quality inspection tool called "Ji Daxia" to improve the inspection process and enhance customer satisfaction [11][13]. Customer Service Improvements - The company has initiated a "one-time resolution rate improvement project" to enhance customer service response times and satisfaction [13]. - Despite high complaint handling rates of 99.9%, the actual resolution rates remain low, indicating a gap between reported performance and customer experience [15][18].