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Amazon Tightens Platform Access as AI Shopping Agents Expand
PYMNTS.comยท 2025-12-24 18:41
Core Insights - Amazon is responding to the emerging threat of AI-powered shopping bots that are changing consumer purchasing behavior online [1][3] - The company is blocking third-party AI shopping tools from accessing its platform while simultaneously developing its own AI-driven shopping experiences [2][4] Group 1: Amazon's Defensive and Offensive Strategies - Amazon has updated its website code to prevent numerous AI bots from scraping data, including those from major AI providers [4] - The company has initiated legal action against Perplexity for unauthorized access through an AI browser agent that can make purchases [4] - Amazon is investing in its own AI tools, such as Rufus, a shopping chatbot, and "Buy for Me," which allows purchases from other retailers within its app [5] Group 2: Industry Implications and Future Directions - The rise of AI shopping agents presents a "leader's dilemma" for Amazon, as these tools enable consumers to bypass traditional retail sites, threatening Amazon's direct customer relationships and advertising revenue [3] - CEO Andy Jassy has acknowledged the inevitability of AI agents in daily life, indicating a potential shift towards collaboration with third-party agents while protecting valuable data [6] - The competition for control over the checkout experience and payment processes is intensifying as AI agents become more integrated into commerce [9]