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福州机场:多维度优质服务投身“民航服务提振消费年”
Core Viewpoint - Fuzhou Airport is enhancing its services and operational efficiency to boost consumer spending in line with the 2025 "Civil Aviation Service Consumption Promotion Year" initiative, focusing on creating a multi-dimensional quality service experience for travelers [1][5]. Group 1: Service Enhancements - Fuzhou Airport has launched the first "Airport Version KFC Qiqi Paradise" and a children's playground in collaboration with the well-known children's brand BabyBus, aimed at providing a fun and engaging environment for families traveling with children [1][7]. - The airport is implementing the "One Document Pass" project to streamline passenger flow, having completed the installation of scanning equipment at all boarding gates, which enhances the efficiency of the boarding process [3][5]. - A flagship nursing room has been established near Gate 11, offering a private and comfortable space for parents traveling with infants, addressing their needs for breastfeeding and diaper changes [6][7]. Group 2: Operational Efficiency - As of June 30, Fuzhou Airport achieved a flight departure punctuality rate of 83.60%, an increase of 5.83 percentage points year-on-year, and a flight release punctuality rate of 91.92%, up by 3.63 percentage points [3][4]. - The airport has introduced new equipment such as high-altitude bird repellent devices and unmanned grass-cutting robots to enhance safety measures against bird strikes and foreign object removal on runways [3][4]. - A proactive approach has been adopted for managing flight delays during extreme weather conditions, with a focus on timely communication with airlines and prioritizing the release of delayed flights [4]. Group 3: Market Expansion - Fuzhou Airport has expanded its international flight offerings, adding new routes to destinations such as Phnom Penh, Hanoi, Vientiane, and Nagoya, tapping into the significant international travel demand potential from the region [5][6]. - The airport is facilitating a new model for domestic connecting flights that allows for online payment of excess baggage fees through the "Yuexing+" platform, improving the convenience for travelers [5][6]. Group 4: Customer Engagement - The airport is utilizing pop-up stores to enhance passenger engagement and drive foot traffic, featuring themes like national trends and sports, thereby transforming the airport into a unique platform for travel and quality consumption [7]. - Fuzhou Airport plans to initiate a service brand cultivation project that incorporates local cultural elements, aiming to continuously enhance service offerings and market value [7].