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福州机场:多维度优质服务投身“民航服务提振消费年”
Core Viewpoint - Fuzhou Airport is enhancing its services and operational efficiency to boost consumer spending in line with the 2025 "Civil Aviation Service Consumption Promotion Year" initiative, focusing on creating a multi-dimensional quality service experience for travelers [1][5]. Group 1: Service Enhancements - Fuzhou Airport has launched the first "Airport Version KFC Qiqi Paradise" and a children's playground in collaboration with the well-known children's brand BabyBus, aimed at providing a fun and engaging environment for families traveling with children [1][7]. - The airport is implementing the "One Document Pass" project to streamline passenger flow, having completed the installation of scanning equipment at all boarding gates, which enhances the efficiency of the boarding process [3][5]. - A flagship nursing room has been established near Gate 11, offering a private and comfortable space for parents traveling with infants, addressing their needs for breastfeeding and diaper changes [6][7]. Group 2: Operational Efficiency - As of June 30, Fuzhou Airport achieved a flight departure punctuality rate of 83.60%, an increase of 5.83 percentage points year-on-year, and a flight release punctuality rate of 91.92%, up by 3.63 percentage points [3][4]. - The airport has introduced new equipment such as high-altitude bird repellent devices and unmanned grass-cutting robots to enhance safety measures against bird strikes and foreign object removal on runways [3][4]. - A proactive approach has been adopted for managing flight delays during extreme weather conditions, with a focus on timely communication with airlines and prioritizing the release of delayed flights [4]. Group 3: Market Expansion - Fuzhou Airport has expanded its international flight offerings, adding new routes to destinations such as Phnom Penh, Hanoi, Vientiane, and Nagoya, tapping into the significant international travel demand potential from the region [5][6]. - The airport is facilitating a new model for domestic connecting flights that allows for online payment of excess baggage fees through the "Yuexing+" platform, improving the convenience for travelers [5][6]. Group 4: Customer Engagement - The airport is utilizing pop-up stores to enhance passenger engagement and drive foot traffic, featuring themes like national trends and sports, thereby transforming the airport into a unique platform for travel and quality consumption [7]. - Fuzhou Airport plans to initiate a service brand cultivation project that incorporates local cultural elements, aiming to continuously enhance service offerings and market value [7].
福州机场:文明创建领航空港新征程
Core Viewpoint - Fuzhou Airport has been recognized as a National Civilized Unit, marking a significant achievement in its efforts towards civilizational development and operational excellence [1][28]. Group 1: Civilizational Creation Efforts - The company has established a working group for civilizational creation, integrating it with party building and business development, fostering a collaborative work environment [2]. - Fuzhou Airport has implemented a "1+3+N" party building system, guiding its civilizational initiatives through safety, service, and operational excellence [3]. Group 2: Service Quality and Efficiency - The airport has achieved record passenger flow data and has been recognized for its service quality, including a flight cut-off time of 27.24 minutes, setting an industry benchmark [4][9]. - Fuzhou Airport has introduced advanced self-service options, with 70% of check-ins being automated, significantly reducing wait times [9]. Group 3: Cultural Integration and Community Engagement - The airport incorporates local cultural elements into its design and operations, creating a unique cultural experience for travelers [11]. - Fuzhou Airport actively engages in community service through its "Little Orange Light" volunteer program, enhancing its social responsibility [7][12]. Group 4: Economic Performance and Growth - The airport has maintained profitability for 20 consecutive years, supported by a diverse range of retail offerings and a focus on cultural and commercial integration [14]. - Fuzhou Airport operates 118 domestic and international routes, enhancing its connectivity and supporting regional economic development [12]. Group 5: Environmental Responsibility - The airport is committed to green development, implementing energy-saving technologies and aiming for 100% electrification of its internal vehicles by 2035 [23]. Group 6: Future Development Plans - Fuzhou Airport is advancing its Phase II expansion project, which will significantly increase its passenger capacity and improve transportation connectivity [19][21].