Core Viewpoint - The article discusses the declining quality and service standards of Marriott hotels in China compared to their counterparts in the United States, highlighting various customer complaints and experiences that reflect a trend of deterioration in service quality and operational practices [2][5][19]. Group 1: Customer Experiences - Guests at a Marriott hotel in Changzhou, China, discovered used slippers with hair, leading to dissatisfaction among consumers who felt their hygiene was compromised [2][5]. - In the U.S., guests have reported issues such as finding metal wires in towels and being asked to change their own bed linens, which contrasts sharply with the expectations of a five-star hotel [6][8]. - Complaints also include unexpected charges after checkout, with some guests experiencing unauthorized deductions from their credit cards, raising concerns about financial practices [4][13][15]. Group 2: Comparative Analysis - While Marriott hotels in China offer better facilities and services, their financial performance is lagging, with the Greater China region showing a decline in key metrics such as average room revenue and occupancy rates [16][19]. - The global average occupancy rate for Marriott was 72.2%, while the Greater China region was only 66.9%, indicating a struggle to attract guests compared to other markets [16]. - The article suggests that the competitive landscape in the U.S. is less intense than in China, which may contribute to the observed decline in service quality in Chinese Marriott hotels [19]. Group 3: Industry Trends - The article notes a trend of cost-cutting measures in Chinese Marriott hotels, such as switching from small to large bottles for toiletries and reducing the quality of welcome amenities, which may reflect a broader industry trend towards lower standards [16][19]. - The presence of street vendors selling food outside hotels indicates a shift in the hospitality environment, potentially impacting the perceived value of staying at a Marriott [19].

9月22日，#万豪酒店承认拖鞋循环多次使用#话题登上微博热搜榜。 据上游新闻报道，9月20日，有网友发帖反映，江苏常州一家万豪酒店提供的白色拖鞋明显起球，鞋内 还有毛发，质疑这些拖鞋被重复使用。9月21日，涉事酒店相关负责人承认，出于环保考量，该酒店拖 鞋经消毒清洗后会循环使用2到3次。同日，常州市卫生监督所介入调查，表示要先判定酒店拖鞋是否为 一次性用品。 常州万豪酒店预订界面显示，其房价在686元/晚至1180元/晚不等。 对此，有网友评论道，"五星级服务若连一次性客耗品的安全底线都守不住，还不如让客人自带拖鞋"。 也有网友表示，"并不排斥拖鞋循环使用，但酒店消毒清洗不到位令人失望。" 公开资料显示，万豪酒店是万豪国际集团旗下品牌。据该集团官网介绍，万豪国际集团由J.威拉德和爱 丽丝·马里奥特于1927年创立。其30多个业内优选品牌旗下近9500家酒店及度假酒店覆盖约144个国家和 地区。 业绩方面，数据显示，万豪国际集团2025年上半年实现收入130.1亿美元，同比增长4.76%；归母净利润 14.28亿美元，同比增长6.89%。 二级市场上，截至美东时间周五（北京时间9月20日）收盘，万豪国际涨1.7 ...