Core Viewpoint - ZhongAn Online Property Insurance Co., Ltd. emphasizes its commitment to ESG principles through five strategic directions: strict compliance, humanistic care, green ecology, social contribution, and sustainable development as a key engine for long-term growth [1] Group 1: Technology and Operations - In 2024, ZhongAn's core system "Wujieshan" processed 19.732 billion policies, achieving an underwriting automation rate of 99%, showcasing operational efficiency driven by technology [1] - The company deployed over 70 active robots for AI customer service, health consultations, and claims processing, establishing a comprehensive AI quality inspection system covering 100% of processes [1] Group 2: Product Development - ZhongAn launched over 40 new insurance products tailored for new citizens, addressing the risk insurance needs of migrant workers, and introduced numerous insurance offerings for small and micro enterprises, serving over 1 million cross-industry small businesses [2] - In the green insurance sector, the company issued over 8.51 million policies under 26 green insurance clauses, generating premium income of 337 million yuan, with the new energy vehicle insurance business growing by 188.4% year-on-year [2] Group 3: Social Responsibility and Consumer Protection - The company integrates insurance protection with social welfare needs through technological innovation and service optimization, exemplifying its commitment to ESG principles [2] - ZhongAn continuously enhances organizational management and service models to improve customer service capabilities and increase consumer satisfaction by actively listening to customer feedback [2] Group 4: Future Outlook - Looking ahead, ZhongAn plans to leverage green technology to empower its insurance business, exploring the integration of AI with green insurance to develop products that support environmental needs [3] - The company aims to promote green finance and responsible investment, directing funds towards low-carbon projects to facilitate societal low-carbon transformation [3]