Core Viewpoint - The insurance industry is undergoing a transformation, shifting from traditional policy offerings to a focus on sustainable development (ESG) as a core company strategy, integrating social responsibility and environmental considerations into all business processes [1][10][26]. Group 1: ESG Strategy and Implementation - In 2024, the company initiated an ESG strategic transformation, embedding sustainable principles into governance, management systems, and organizational culture, making ESG a fundamental part of its growth logic [1][10]. - The company aims to create measurable goals and actionable plans for ESG, ensuring it is integrated into customer service, social contributions, and ecological protection [1][9]. Group 2: Financial Contributions to National Strategy - The company is focusing on five key areas: technology finance, green finance, inclusive finance, pension finance, and digital finance, effectively channeling its financial resources to support national strategies and the real economy [3][9]. - By the end of 2024, the company’s investment balance in supporting the real economy exceeded 1 trillion yuan, with approximately 483.3 billion yuan allocated to national strategic investments [3]. Group 3: Inclusive Finance and Social Welfare - The company has invested over 61 million yuan in rural revitalization and launched three exclusive insurance products for rural areas, covering 360,000 people in 2024 [5]. - The company has also enhanced accident insurance premium discounts for impoverished households by 30%, demonstrating its commitment to improving the welfare of underserved communities [5]. Group 4: Aging Population and Pension Solutions - The company is actively addressing aging challenges by developing a comprehensive pension ecosystem, with 40 senior care communities established across 28 cities by mid-2025 [5]. - The "Silver Care Without Worry" project has provided coverage for over 13.66 million people, maintaining a stable premium of 20 yuan for 20 years, setting a benchmark in the industry [5]. Group 5: Technological Innovation in Finance - The company has invested 61.79 billion yuan in strategic emerging industries, including new information technology and renewable energy, supporting innovation and development [6]. - It has provided over 1 trillion yuan in insurance coverage to more than 13,000 technology enterprises, facilitating their growth and innovation [6]. Group 6: Green Finance Commitment - By the end of 2024, the company’s green investment balance reached 29.65 billion yuan, providing over 290 billion yuan in insurance coverage to more than 7,000 green enterprises [8]. - The company has developed a climate risk management system to enhance its ability to respond to environmental challenges [14]. Group 7: Digital Finance and Service Efficiency - The company has accelerated digital transformation, enhancing service efficiency through intelligent customer service systems, serving nearly 25 million customers annually [8]. - The intelligent underwriting approval rate reached 96%, and online claims acceptance rate was 97%, showcasing the effectiveness of its digital initiatives [8]. Group 8: Social Responsibility and Community Engagement - The company has conducted over 4,000 volunteer activities, with participation from 50,000 volunteers, contributing over 130,000 service hours by the end of 2024 [18]. - It has launched various community support initiatives, including programs for sanitation workers and rural revitalization projects, reflecting its commitment to social responsibility [18]. Group 9: Governance and Compliance - The company has established a transparent and efficient governance structure, with a dedicated committee for ESG initiatives, ensuring compliance and risk management [21]. - It has published its 2024 sustainability report, marking the 15th consecutive year of such disclosures, enhancing transparency and accountability [21][22].