Core Viewpoint - China Telecom is actively implementing its "Warm-hearted Service Ten Initiatives" in Huizhou, focusing on enhancing communication services with both technological advancements and a human touch [1][12]. Group 1: Service Innovations - Huizhou Telecom is a pioneer in the "10 Gigabit Era," accelerating the construction of "10 Gigabit communities, factories, and parks," providing citizens with a glimpse of future living through smart home experiences and 5G technology [3][4]. - The company has integrated "cloud-network-AI" technologies to offer innovative services such as edge computing and cloud storage, benefiting both enterprises and households with applications like remote healthcare and cloud-based work [4][12]. Group 2: Online and Offline Service Integration - China Telecom has upgraded its online service capabilities, allowing users to manage various telecom services through the app and customer service hotline, enhancing convenience and efficiency [6][12]. - For those less familiar with online services, Huizhou Telecom provides structured offline service options, ensuring transparency in pricing and service agreements [6][12]. Group 3: Customer Protection and Security - The company has introduced services to reduce nuisance calls and enhance user privacy, utilizing advanced cloud-based interception technologies [7][12]. - Huizhou Telecom promotes a "one-click unbind" service for users facing issues with reactivated phone numbers, ensuring a smoother transition and enhanced security for users [7][24]. Group 4: Community Support Initiatives - The "Love Wing Station" at the Jiangbei service center offers essential services for outdoor workers and vulnerable groups, including rest areas, charging stations, and safety guidance [8][9]. - The company is committed to providing care for the elderly through dedicated service areas and educational programs on digital technology, helping them navigate modern communication tools [10][22]. Group 5: Network Quality and Accessibility - Huizhou Telecom is focused on improving network coverage and quality, particularly in high-traffic areas and essential public spaces, ensuring a seamless communication experience for users [12][13]. - The company has launched tailored data packages and services for cross-border customers, enhancing connectivity within the Greater Bay Area [12][13].