Workflow
体验式零售服务
icon
Search documents
百家跨国公司看中国丨比斯特系列主席兼全球首席商务官Desirée Bollier:高端零售行业危机中仍存机遇
Core Insights - The fashion and luxury goods industry is experiencing a slowdown due to global economic fluctuations and changing consumer attitudes, yet some companies are achieving steady growth in the Chinese market [2][3] - Bicester Village's Chairman and Global Chief Commercial Officer, Desirée Bollier, emphasizes the importance of transforming industry challenges into opportunities, highlighting that the current crisis can also be seen as a chance for brands to showcase their most iconic products [2][4] Group 1: Business Strategies - Bicester Village has maintained double-digit growth in visitor numbers and sales in its two shopping villages in China, with similar positive performance in Europe, particularly in Spain [3] - The company focuses on experiential retail rather than just price discounts, aiming to create a unique shopping experience that resonates with consumers [9] - Bicester Village collaborates with Ecole Hôtelière de Lausanne to develop specialized training programs for brand employees, enhancing service quality and customer experience [6][7] Group 2: Market Adaptation - The company adapts its brand selection to reflect local market characteristics, with 25% of brands in Shanghai coming from Asia, ensuring a diverse and appealing brand mix [10] - Recent trends show a growing demand for lifestyle products, leading to the introduction of new categories such as home goods and outdoor lifestyle brands [11] Group 3: Expansion Plans - Bicester Village plans to expand its Suzhou shopping village by adding 50 new boutiques and enhancing VIP services by spring 2026, while also considering potential expansion projects in Shanghai [12]