Core Viewpoint - The article highlights a recent incident where Citic Bank's Changsha branch provided urgent financial assistance to a customer in need, demonstrating the bank's commitment to customer service and its "customer-centric" philosophy [1] Group 1: Customer Service Initiative - A customer contacted Citic Bank's Changsha branch for urgent financial assistance due to a family member's hospitalization and the need for medical payment [1] - The bank's staff quickly activated an emergency service mechanism and established a "green channel" to provide door-to-door service for the customer [1] - Bank employees verified the patient's condition and business details before promptly visiting the hospital with mobile devices to complete the necessary transactions [1] Group 2: Customer Experience - The customer expressed deep gratitude for the bank's timely assistance, emphasizing the importance of the service provided during a critical moment [1] - The incident reflects Citic Bank's dedication to its brand promise of "making wealth warm" and its ongoing efforts to deliver convenience and care to customers in need [1]