Core Points - The article highlights a heartwarming incident at the Jinan Shandong branch of China Construction Bank, where a child was injured, and the staff promptly provided first aid, showcasing the bank's commitment to customer service [1][2] - The bank has implemented a "convenient medicine box" as a standard feature in its branches, which includes essential medical supplies and is regularly updated to ensure the items are within their expiration dates [1][2] Summary by Sections - **Customer Service Philosophy** - The bank emphasizes a "customer first" philosophy, extending services to meet customer needs, including providing amenities like umbrellas, power banks, and accessible facilities for elderly clients [2] - The incident illustrates the bank's meticulous service approach, demonstrating that quality service is not only about efficient transactions but also about responding quickly to unexpected customer needs [2] - **Emergency Preparedness** - The "convenient medicine box" contains common emergency supplies such as antiseptics and bandages, reflecting the bank's proactive measures to ensure customer safety [1][2] - The quick response to the child's injury not only alleviated the immediate concern but also reinforced the bank's image as a caring and attentive service provider [1][2]