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首都机场商贸公司“五特服务”专项行动:让商圈服务有效率、更有温度
Group 1 - The core viewpoint of the articles emphasizes the efforts of the Capital Airport Commercial Company to enhance service quality during the "May Day" holiday through a special action plan focusing on five dimensions: special customer groups, unique products, specific standards, special feedback, and unique activities [1][2] - The company has implemented 20 specific tasks to optimize service measures and deepen the application of special service standards, including collecting feedback from service recipients and planning various online and offline activities [1] - The company is strengthening management and guidance for contracted merchants to ensure the effective implementation of the "five special" service quality, emphasizing a customer-first service philosophy and conducting comprehensive service risk identification and assessment [1] Group 2 - In response to the characteristics of travelers during the "May Day" period, the company has launched various promotional activities, including product discounts and credit card offers in collaboration with Citic Bank, to enhance the travel experience [2] - The company has introduced over 100 new self-service vending machines in the airport terminal to provide travelers with a more convenient shopping experience [2] - The company is also focusing on safety measures by conducting thorough safety inspections of key equipment and facilities, ensuring compliance with safety standards, and organizing safety training and emergency drills for staff [2]