全球急难援助服务
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瑞士旅行遭意外 平安全球急难援助5天呵护客户回国
Sou Hu Cai Jing· 2025-12-26 09:28
Core Viewpoint - The article highlights the importance of rapid and professional emergency assistance services provided by Ping An Life, particularly in the context of cross-border medical emergencies, showcasing a successful case of medical transfer for a client injured abroad [1][4]. Group 1: Emergency Assistance Service - Ping An Life launched a global emergency assistance service focused on customer needs, ensuring rapid response and professional rescue capabilities [1]. - The service was exemplified by a case where a client, Ms. C, was successfully transferred back to Tianjin for treatment within 5 days after an accident in Switzerland [4]. Group 2: Response Process - Upon receiving the report, Ping An Life's Tianjin branch and headquarters activated an emergency rescue plan, forming a specialized team to assess the client's condition and coordinate the medical transfer [2]. - The rescue team maintained real-time communication with Ms. C, providing emotional support and detailed information about the rescue process [2]. Group 3: Travel Arrangements - The rescue team arranged a business class flight and ground transportation, ensuring Ms. C's comfort and safety during her return journey, considering her injury [3]. - Special accommodations were made, including wheelchair service and allowing a family member to accompany Ms. C for emotional support [3]. Group 4: Post-Transfer Support - Upon arrival in Beijing, a dedicated vehicle and staff were ready to assist Ms. C and her family, ensuring a smooth transition to the domestic healthcare system [4]. - The rescue team continued to follow up with Ms. C, providing ongoing medical assistance and support after her return home [4].