Core Points - A sudden heavy rain on the day of pension distribution created challenges for elderly individuals who typically visit banks to collect their pensions [1] - Agricultural Bank of China in Jinan took proactive measures to ensure a warm and safe environment for elderly customers during adverse weather conditions [1][2] Group 1 - The bank staff arrived early to clear water from the entrance, laid down anti-slip mats, and placed warning signs to ensure safety for elderly customers [1] - The bank adjusted the air conditioning to a comfortable temperature and provided warm water for the elderly waiting to collect their pensions [1] - Staff members were well-prepared, ensuring that equipment was functioning optimally to minimize waiting times for elderly customers [1] Group 2 - A specific elderly customer, Mr. Zhang, received personal assistance from the lobby manager, who helped him with his umbrella and offered him warm water [2] - The bank staff demonstrated patience and clarity in guiding elderly customers through the process of obtaining their pensions, ensuring they understood each step [2] - The small gestures of care, such as helping with umbrellas and providing warm drinks, created a sense of warmth and support for the elderly during the rainy weather [2]