Core Points - The article highlights the warm interaction between a nonagenarian war veteran and the staff at Agricultural Bank of China (ABC) during a pension withdrawal process, showcasing the bank's commitment to customer service [1][2] - ABC has implemented specific measures to cater to elderly clients, particularly war veterans, ensuring they receive priority service and assistance [2] Group 1 - The bank staff provided attentive service to the elderly veteran, assisting him with the necessary paperwork and ensuring a comfortable experience [1] - The veteran shared his wartime experiences, emphasizing the importance of peace and the value of the service he received from the bank [1] - The bank's initiatives include "priority processing, dedicated guidance, and home service" for elderly clients, addressing their unique needs [2] Group 2 - The veteran expressed gratitude for the bank's service, noting that the staff's attention to detail made him feel valued and cared for [2] - ABC aims to honor war veterans by continuously improving service quality and embodying the spirit of patriotism [2]