Core Objectives - Digital transformation aims to replace manual processes and Excel with automated and data-driven business workflows [1] - Comprehensive lifecycle management covers all stages from client leads, leasing, occupancy, daily operations, finance, to renewals and terminations [1] Core Value - Enhanced management granularity and precision across properties, clients, contracts, finance, energy consumption, and services [5] - Real-time and accurate data dashboards support decision-making in leasing strategies, pricing, and service optimization [5] - Improved tenant service processes lead to higher satisfaction and renewal rates [5] - Cost reduction and efficiency gains through decreased labor costs and error rates [5] - Asset value appreciation through efficient operations and services [5] Key Modules - Building and unit management defines the physical structure of the park [5] - Tenant relationship management includes tenant profiles and key dates [9] - Service portals provide tenants with self-service options for repairs, payments, and communication [10][11][12][13][14][15][16] - Contract and financial management covers the entire contract lifecycle and billing processes [19][20][21][22][23][24] System Implementation - Emphasis on operational practice integration beyond mere technical implementation [30] - Deep process re-engineering to optimize and standardize workflows [30] - Selection of appropriate technology routes, balancing between mature products and custom development [32] User Experience - Mobile-first approach ensures high-quality mobile applications or responsive web pages for tenants [41] - Simplified and intuitive user interfaces reduce learning curves [42] - Timely updates and responses enhance service quality [43] Data Governance - Standardization of key data elements to ensure accuracy and completeness [46] - Establishment of data quality mechanisms to maintain high data integrity [47] - Compliance with data protection laws to safeguard tenant information [48] Continuous Improvement - Establishment of operational teams for ongoing support and optimization [55] - Regular collection of user feedback to refine system functionalities [55] - Monitoring of technological advancements to incorporate new technologies like AI and IoT [55] Success Metrics - Improvement in leasing efficiency, revenue assurance, cost control, tenant satisfaction, operational efficiency, data quality, and asset value [56][57][58][59][60][61][63]