Core Viewpoint - The company has introduced a convenient "face recognition" service model for electricity business, significantly enhancing customer satisfaction and streamlining the process of obtaining electricity services [1] Group 1: Service Innovations - The company is implementing a new service model that includes "face recognition," "one document," and "conditional acceptance" for electricity applications, aiming to improve the overall service experience [1] - Through an information-sharing platform, customers can now access relevant enterprise information online, allowing for a "zero-run" experience when applying for electricity [1] Group 2: Customer Engagement - The company actively promotes the "State Grid" app's online electricity application features at government service halls and business offices, enhancing customer engagement and experience [1] - Staff members assist customers who are unclear about the "one document" process, further facilitating a smoother application experience and reducing the number of trips customers need to make [1] Group 3: Future Plans - The company plans to increase promotional efforts to ensure that more customers can benefit from the "finger-tip electricity" service, continuously improving service levels to meet the electricity needs of the community [1]