Core Viewpoint - The company has introduced a convenient "face recognition" service model for electricity business, significantly enhancing customer satisfaction and streamlining the process of obtaining electricity services [1] Group 1: Service Innovations - The company is implementing a new service model that includes "face recognition," "one document," and "conditional acceptance" for electricity applications, aiming to improve the overall service experience [1] - Through an information-sharing platform, customers can now access relevant enterprise information online, allowing for a "zero-run" experience when applying for electricity [1] Group 2: Customer Engagement - The company actively promotes the "State Grid" app's online electricity application features at government service halls and business offices, enhancing customer engagement and experience [1] - Staff members assist customers who are unclear about the "one document" process, further facilitating a smoother application experience and reducing the number of trips customers need to make [1] Group 3: Future Plans - The company plans to increase promotional efforts to ensure that more customers can benefit from the "finger-tip electricity" service, continuously improving service levels to meet the electricity needs of the community [1]

Core Viewpoint - The National Grid Fushun Power Supply Company is actively ensuring reliable electricity supply for agricultural irrigation in response to the ongoing high-temperature weather in Fushun, Liaoning, where the average maximum temperature has exceeded 35°C, reaching up to 37.7°C [2] Group 1: Electricity Supply Assurance - The company is conducting comprehensive safety inspections of power supply lines to eliminate potential hazards and ensure reliable electricity for agricultural irrigation, thereby boosting agricultural productivity [2] - A dedicated service mechanism called "One Well, One Person" has been implemented, assigning a specific power supply service personnel to each agricultural irrigation user [4] Group 2: Community Engagement and Education - The company has deployed 67 power supply grid staff to engage with farmers directly, providing safety education and promoting awareness of electricity maintenance through various outreach methods [4] - The grid staff are also monitoring irrigation-related power supply equipment and conducting detailed inspections to ensure operational reliability [4] Group 3: Efficient Service Channels - The company has established a "green channel" for the installation of irrigation power supply, utilizing multiple communication platforms to understand farmers' electricity needs and provide technical guidance [6] - The promotion of the "Online State Grid" app allows users to handle electricity-related services conveniently from home, ensuring quick responses to their needs [6]