Core Insights - The 2025 CC APAC Customer Center Association Alliance Awards were held in Hong Kong, where Yida Technology won the "Platinum Award for Call Center Operations" for its outstanding performance in call center operations [1][3]. Group 1: Award Significance - The CC APAC Awards are authoritative in the Asia-Pacific customer contact center industry, recognizing benchmark companies in operational management, service quality, and technological innovation [3]. - The awards aim to establish standardized industry customer service center frameworks and promote collaborative development within the industry [3]. Group 2: Company Achievements - Yida Technology previously won the "2024 CC APAC Customer Experience Award" and has now secured the "Platinum Award for Call Center Operations," showcasing its comprehensive strengths in call center management, service process optimization, personnel training, and digital application [3][4]. - The company has built a high-standard international customer service center, providing integrated solutions that include infrastructure setup, talent development, application system development, operational management optimization, information security, data intelligence analysis, and information collaboration [4]. Group 3: Service Capabilities - Yida Technology offers multilingual, one-stop customer service solutions to clients in over 50 countries and regions, covering various industries such as energy, finance, logistics, telecommunications, and e-commerce [4]. - Key performance indicators like customer satisfaction, seat availability rate, and call connection rate have consistently maintained excellent levels, aiding clients in building smarter, more efficient, and convenient service systems [4]. Group 4: Customer-Centric Approach - The company adopts a customer-centric approach, targeting customer needs through continuous process monitoring and optimization, addressing pain points across different industries [5]. - For insurance clients, a modular management model is used; for high-turnover e-commerce clients, a closed-loop management model is implemented; and for technical support clients, a cyclical management model is followed to ensure service execution according to customized plans [5]. Group 5: AI Integration - Yida Technology is committed to innovating AI applications in customer service, utilizing AI for knowledge base construction and service process automation, and enhancing service standards through voice quality monitoring [6]. - The company is also expanding remote delivery and deep integration of AI technology in customer service to improve operational efficiency and reduce labor costs [6].