Group 1 - The core idea of the article is that Apple is testing a new chatbot support feature within its support app, which is currently available to a limited number of iPhone users [1][3]. - Users can access the early preview of the support assistant by clicking a dedicated "chat" button in the navigation bar of the Apple Support app [3]. - The chatbot is designed to provide information related to Apple products and services, including troubleshooting and device functionality queries, but will not answer questions unrelated to Apple support [3]. Group 2 - If the AI cannot resolve a user's issue, there is an option to chat with an Apple support representative for further assistance [3]. - Apple has indicated that the support assistant is an experimental feature and may contain errors, advising users to verify the accuracy of important information [3]. - The duration of the early preview phase is currently unclear, and Apple has not provided a specific timeline for a broader rollout of the support assistant to all users [3].