Group 1 - The core issue involved a consumer complaint regarding foreign objects found in food purchased through a delivery platform, leading to a request for a refund and an apology from the vendor [1][2] - The local market supervision authority responded promptly by sending enforcement personnel to investigate the complaint and educate the vendor on food safety laws [1] - The vendor acknowledged their wrongdoing and issued a full refund to the consumer after mediation by the enforcement officers [1] Group 2 - The resolution of the complaint was efficient and fair, receiving positive feedback from the consumer, who praised the enforcement personnel involved [2] - The local market supervision authority plans to enhance regulatory efforts on food safety, conduct regular inspections, and improve the awareness of legal responsibilities among food vendors [2] - The authority aims to ensure consumer rights are protected and maintain food safety standards in the community [2]