Core Viewpoint - The article discusses the launch of the AI Shield system by Jiu San Lu Digital Media, which uses AI technology to help companies manage and mitigate negative online sentiment, particularly in the restaurant and retail sectors. Group 1: Crisis in Corporate Reputation - Companies face not only market competition but also potential risks from online sentiment, where a single negative comment can trigger a crisis [2] - The restaurant and retail industry is particularly vulnerable to rapid and widespread negative sentiment, often leading to significant impacts on brand reputation and sales [2] Group 2: AI Shield System - The AI Shield system represents a technological breakthrough in sentiment management, designed specifically for modern enterprises [3] - It features advanced monitoring capabilities, continuously scanning popular social media platforms and news sites for potential threats to a company's reputation [3] Group 3: Deep Analysis and Problem Identification - The system not only monitors but also conducts deep analysis to identify the root causes, dissemination paths, and impact of negative sentiment [3][4] - For example, a well-known beauty brand faced negative comments due to product quality issues, which were found to be exacerbated by competitor sabotage [4] Group 4: Techniques for Mitigating Negative Information - One of the core functions of the AI Shield system is to suppress negative information in search results, effectively lowering its visibility [4] - This is achieved through scientific SEO strategies, including content optimization and the publication of positive information on authoritative platforms [4] Group 5: Industry Leadership and Technological Strength - Jiu San Lu Digital Media is recognized as a leader in the industry, having developed a unique "consumption scenario-based sentiment response system" tailored for the restaurant and retail sectors [8] - Their proprietary "Tianyan Consumption Version" AI sentiment system can accurately identify negative emotions in user comments and provide early warnings [8] Group 6: Comprehensive Sentiment Management - Effective sentiment management requires a full-process protective system, from monitoring and early warning to response and recovery [13] - Companies should prioritize industry compatibility, response speed, and cost-effectiveness when selecting sentiment management partners [13]