来源：中国基金报 $$01\quad\quad\bigstar\quad$$ 01 多家门店被曝关闭 日前，多家媒体报道，西安、上海、温州、云南等地的珍爱网线下门店关闭，有会员称，门店突然关闭后，相关服务中断、红娘离职，在向总部客服反映 情况后，也没有任何进展，会员陷入退费难的困境。 基金君在黑猫投诉平台查询发现，近期关于珍爱网的投诉里，有不少消费者反映出现了门店关闭、服务中断的问题。 其中一位消费者表示，他于去年7月在深圳市珍爱网信息技术有限公司昆明分公司签订了线下相亲合同，服务期限截至2025年10月，但在2025年3月4日，该 门店就关门了，至今一直处于关闭状态，无法联系到其公司任一员工，包括法人。 还有消费者称，自己支付超10万元的会员费用。但在服务期内，他没有得到协议中承诺的服务，经营门店也关门了，红娘和经理都已离职，且联系不上退 款人员。 3月24日凌晨，针对媒体报道的多家门店关闭事件，珍爱网发布了《消费者权益保障工作声明》。珍爱网表示，任何门店关闭或合作商调整，均为公司正常 业务优化，不影响珍爱网的整体运营和会员服务。目前，珍爱网一切业务均正常有序展开，用户权益保障机制全面生效中。 02 最新回 ...

Core Viewpoint - The company, Zhenai.com, has faced significant backlash due to the sudden closure of multiple offline stores, leading to complaints from members regarding service interruptions and difficulties in obtaining refunds. In response, the company issued a statement assuring that these closures are part of normal business optimization and do not affect overall operations or member services [1][8]. Group 1: Store Closures and Member Complaints - Multiple media reports have highlighted the closure of Zhenai.com stores in cities such as Xi'an, Shanghai, Wenzhou, and Yunnan, with members experiencing service disruptions and difficulties in contacting customer service [4][17]. - Members have reported being unable to access services they paid for, with some having contracts that extend until 2025, yet finding their local stores closed as of March 4, 2025 [4][6]. - Complaints on platforms like Black Cat Complaints indicate that members are seeking refunds, with some claiming to have paid over 100,000 yuan for services that were not delivered [5][6]. Group 2: Company Response and Assurance - On March 24, Zhenai.com released a statement emphasizing that the closures are part of normal business operations and that all services are continuing as usual, with a commitment to uphold member rights [1][8]. - The company has pledged to maintain customer responsibilities and contract obligations, ensuring that all signed service agreements will be honored despite any changes in partnerships [8][12]. - Zhenai.com plans to enhance service transparency by introducing features such as service process records and establishing a user supervision committee to audit service processes [13][14]. Group 3: Company Background and Recent Issues - Zhenai.com, established in August 2005, is a well-known marriage and dating service platform in China, previously ranked first in brand influence within its sector [17]. - The company has faced increasing negative publicity, including being fined 1.7 million yuan for misleading marketing practices and other violations related to consumer rights [17].