Core Viewpoint - The successful handling of a complex historical banking transaction by the Dongying Shengda Branch of China Construction Bank highlights the bank's commitment to customer service and its ability to manage intricate processes with professionalism and empathy [1] Group 1: Customer Service Excellence - A customer presented old, non-real-name deposit certificates that had been kept for nearly thirty years, which posed a significant challenge due to their outdated status and the complexity of processing [1] - The branch initiated a "special business care channel" to address the customer's needs, demonstrating a proactive approach to customer service [1] - The staff provided continuous support throughout the four-hour process, ensuring the customer felt valued and informed, which ultimately led to a successful withdrawal of the funds [1] Group 2: Professional Capability - The bank's team, including experienced tellers and operations supervisors, worked closely to verify historical records and comply with regulatory requirements, showcasing their expertise in handling complex transactions [1] - The successful resolution of this case not only reflects the bank's professional capabilities but also reinforces its service philosophy of being customer-centric [1] Group 3: Building Trust and Reputation - The heartfelt gratitude expressed by the customer underscores the importance of personalized service in building trust and loyalty [1] - The incident has contributed to enhancing the branch's reputation and credibility in the community, demonstrating the value of human touch in financial services [1]