Group 1 - The total number of requests handled by the city's 12345 hotline in 2025 was 4.19 million, a decrease of 1.37% compared to 4.248 million in 2024, with 1.739 million inquiries, 2.386 million complaints, and 65,000 suggestions and others [1] - The hotline received 4.044 million requests from the public and 146,000 from enterprises, with 3.52 million via phone, 596,000 through the internet, and 74,000 through transfer [1] - The satisfaction rate for hotline request handling was 90.1%, indicating a strong performance in addressing public and enterprise needs [1] Group 2 - The "Ning Su Ban" online service platform was launched, featuring the first DeepSeek digital human intelligent customer service in the province, providing 24/7 online support with high concurrency and rapid response [2] - Since its launch, the platform has conducted 123,000 dialogue rounds and submitted 183,000 work orders, winning third place in the "Data Elements × City Governance" category at the Jiangsu division of the 2025 "Data Elements ×" competition [2] - The enterprise service model includes on-site services and emergency responses, with 65 units and 595 policy specialists providing online consultation, resulting in a satisfaction rate of 90.8% for the 146,000 enterprise requests handled [2] Group 3 - A collaborative regulatory work system was established, including five mechanisms for joint supervision and handling of hotline requests, enhancing the closed-loop processing of requests [3] - The hotline data is utilized for dynamic reporting and analysis, supporting scientific decision-making by regularly submitting reports to the municipal government [3] - Collaboration with various departments has been strengthened to implement risk assessment and early warning mechanisms, enhancing the ability to preemptively address social governance issues [3]